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| If, after having met the system requirements, you are experiencing
difficulties viewing a webcast, there are four main areas that
should be examined: |
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| Basic
troubleshooting |
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If you are experiencing difficulties viewing a webcast, follow
these
basic steps first: |
- Double-check that you meet the system
requirements
- Ensure that JavaScript is enabled in your browser's options
- Reboot your computer
- Close all other applications except your web browser (even
virus checking programs and other non-essential background
applications)
- Test your streaming media player and audio system:
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| Test
for Windows Media Player |
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| Known
and important issues |
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Web Browser/JavaScript Issues:
These web pages rely heavily on JavaScript v1.2 which was
introduced with Netscape Communicator 4.5, Netscape Navigator
4.06, and Internet Explorer 4.0. However, we have found that
only the most recent browsers reliably support the necessary
JavaScript and Windows Media components. Hence, for trouble-free
viewing we recommend upgrading to the latest version of Internet
Explorer and the latest 4.x version of Netscape. |
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Note: Netscape Navigator 6/7.x is not fully supported.
You may experience slide synchronization issues and other
potential problems if trying to view an IBM webcast with
Netscape 6.x - 7.x. |
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Player will not work with Netscape:
Netscape requires the Windows Media Player 6.4 plugin. Your
computer may have Windows Media Player version 7 or later, which
under certain circumstances does not configure Netscape properly.
If so, you may need to install Netscape plugin. Download
the Windows Media Player 6.4 plugin for Netscape 4.x. |
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Player Appears Disabled (All buttons greyed out):
There is a problem with some Windows machines where the
player appears disabled. This is often caused by Windows Media
Player defaulting to the wrong proxy settings. Please see the
Windows Media Player Support Center for information on adjusting
proxy settings: |
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| Windows
Media Player Support Center |
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Installing or upgrading your browser:
If the audio/video or standalone player does not load or
display properly, please ensure that you have installed the
appropriate player after installing/upgrading
your browser. |
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| Installation
issues |
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| Documentation for the installation of the Windows Media Player
is available from Microsoft. Please refer to their installation
guide for more information. |
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| Windows
Media Player FAQ |
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Where is my Windows Media Player application?
When Windows Media Player is installed on your computer it will
create an icon on your desktop that you can use to launch the
player in standalone mode. You can also find the Windows Media
Player in your Start menu under Programs > Accessories >
Entertainment (Win95/98/Me/2000) or Accessories > Multimedia
(NT 4).
Why isn't my Windows Media Player launched
when I view the presentation?
This presentation takes advantage of a feature of the Windows
Media Player that allows it to work within your browser. This
provides a richer and simpler end-user experience.
How do I ensure I have the most current and up to date sound
card and video card drivers for my computer?
If you are using an IBM computer, the most current drivers for
your sound card and video display adapter are available from
the IBM PC Support
web site. Otherwise, please visit the support site for the manufacturer
of your PC.
Why does it take so long for the
content to start playing?
Due to congestion on the Internet, Windows Media Players are
set to buffer for 5 seconds (default) before playback starts.
This reduces interruptions caused by heavy network congestion.
You can adjust this setting in Windows Media Player 6.4 by opening
your player (see above) and then going to View > Options
> Advanced > Streaming Media (Windows Media) > Change.
You can adjust this setting in Windows Media Player 7 and up
by opening your player and then going to Tools > Options
> Performance > Network Buffering.
What
can I do if I'm having trouble playing the presentation?
First, check the basic troubleshooting
section above. If you can hear the Windows
Media Player test clip and the basic troubleshooting steps
do not resolve the problem, then the presentation may be temporarily
unavailable due to network or server congestion - try again
after several minutes.
What do I do if my Windows
Media Player prompts me to upgrade?
The Windows Media Player is designed to automatically check
for upgrades. Although upgrading is safe in most situations,
upgrading the player can cause problems with some installations,
particularly with Windows NT 4. Furthermore, at this time we
recommend against upgrading to Windows Media 9 series, due to
potential compatibility issues with IBM webcasts. |
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