| If you experience difficulties playing a webcast,
there are three main areas that should be examined: |
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| Computer
system requirements |
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| There are minimum computer system requirements for the successful
operation of either Windows Media Player or RealPlayer. If these
basic requirements are not met, difficulties viewing or listening
to a webcast may be encountered. |
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| System requirements for Windows Media Player |
| |
Minimum |
Recommended |
| Operating
system |
Windows 95, 98, Me, NT
4, 2000, or XP |
Windows 98se, Me, 2000,
or XP |
| CPU |
166 Mhz Pentium class processor or equivalent |
500 Mhz processor |
| RAM |
32 MB |
128 MB |
Modem
(audio only) |
14.4 Kbps |
28.8 Kbps |
Modem
(audio & video) |
56 Kbps |
Broadband (xDSL, Cable
modem, etc) |
| Sound card |
16 bit sound card with speakers or headphones |
16 bit sound card with speakers or headphones |
| Video card |
16 bit color video display
card |
32 bit color video display
card |
|
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| System requirements for RealPlayer |
| |
Minimum |
Recommended |
| Operating
system |
Windows 95, 98, Me, NT
4, 2000, or XP |
Windows 98se, Me, 2000,
or XP |
| CPU |
233 Mhz Pentium class processor or equivalent |
300 Mhz processor |
| RAM |
64 MB |
128 MB |
Modem
(audio only) |
14.4 Kbps |
28.8 Kbps |
Modem
(audio & video) |
56 Kbps |
Broadband (xDSL, Cable
modem, etc) |
| Sound card |
16 bit sound card with speakers or headphones |
16 bit sound card with speakers or headphones |
| Video card |
16 bit color video display
card |
32 bit color video display
card |
|
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| Web
browser requirements |
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| There are minimum web browser requirements for the successful
viewing of a webcast. If you are experiencing difficulties viewing
or listening to a webcast, make sure that you have the correct
version and that the browser is installed and configured properly. |
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Note: For users with impaired vision who
must increase the font size of web pages, we recommend using
Internet Explorer 5 or higher, due to the IBM Webcasts presentation
window being non-resizeable in some Netscape browsers.
Note: If Windows Media Player 7.x is being used
with the Netscape browser, the Windows Media 6.4 plugin is required.
If Netscape was installed prior to Windows Media Player 7, you
may need to manually install the Windows Media Player plugin
for Netscape, which can be found here: |
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| Note: The IBM Webcasts site uses JavaScript v1.2 which
was introduced with Netscape Communicator 4.5, Netscape Navigator
4.06, and Internet Explorer 4.0. However, we have found that
only the most recent browsers reliably support the necessary
JavaScript and media components. Hence, for trouble-free viewing
or listening we recommend upgrading to the latest version of
Internet Explorer. |
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Note: Installing an upgraded or new version of your
browser
If the audio/video or standalone player does not load or
display properly, please ensure that you have installed the
appropriate player after installing/upgrading
your browser. |
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| Streaming
media player requirements |
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| There are minimum streaming media player requirements
for the successful playing of a Webcast. If you ar experiencing
difficulties viewing or listening to a webcast, make sure that
you have the correct version number and that the player is properly
installed. |
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| System requirements for Windows Media Player |
| |
Minimum |
Recommended |
| Player version |
Media Player 6.4 |
Media Player 6.4 - 8.x |
|
|
| Test
for Windows Media Player |
|
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Note: Windows Media 9 Series does not
currently support closed captioning with IBM webcast presentations.
This issue will be resolved in the future, but if you
require closed captioning service, please do not upgrade
your Windows Media Player past version 8.x. For Windows
Media 9 uninstallation instructions, please see the Microsoft
Readme for Windows Media Player 9 series. |
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| System requirements for RealPlayer (basic) |
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Minimum |
Recommended |
| Player version |
RealPlayer G2 |
RealPlayer 8 - RealOne
player |
|
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| Test
your RealPlayer |
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| If you are accessing the Internet through a firewall,
and are unable to successfully view a webcast, changes to the
default configuration of the firewall you are using must be
made. Contact your network administrator for details. |
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