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| The package I received is damaged. What should I do? |
Please make relevant comments on the delivery note and contact your IBM Sales Representative or
Administrator as soon as possible. |
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| My equipment is out of order. What should I do? |
Please go to the following web site for details on obtaining the support required.
Http://www.ibm.com/services/nz/its or call 0800 733 222
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| Software Subscription, what is it? What are the implications
if I don't order software subscription when I purchase my system or prior to the renewal date? |
Software subscription offers customers software enhancements, within the contract period, at no additional charge,
for eligble products that they have acquired for their system. If the customer chooses not to order
IBM Software Subscription when they purchase their system, or the renewal is not received by IBM prior to the renewal date
a "Subscription After License" must be purchased to reinstate subscription coverage.
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| How do I get software license keys for my machine? |
Please contact our Key Management Service Centre in Sydney at 61-2-9329-6223 or email keys@au1.ibm.com
for information on software license keys. |
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| What time will my delivery arrive tomorrow? |
IBM cannot guarantee a delivery time however if you wish to specify an am or pm delivery please contact
your administrator and they will try to meet the request.
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| I need more information about my delivery? |
Please use the Additional questions link on the Order & delivery screen to ask any questions regarding the
delivery of your order.
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