Find out how online software support tools and resources can save you time, keep you informed, provide training, and help streamline your support experience! This IBM Self-Assist Guide (216KB) provides brief descriptions and links for each resource.
| Review these training modules |
IBM Support Online Resources Overview introduces IBM's vast array of online self-assist resources and tools
Electronic Service Request (ESR) problem submission tool module explains access and use of this timesaver
Save time with IBM support describes how to efficiently work with the support process at IBM
IBM Support Assistant demo explains what this troubleshooting workbench offers to make problem determination easier
IBM Education Assistant demo shows how easy it is to use the self-study education modules
Electronic Service Request (ESR) problem submission tool module explains access and use of this timesaver
- Electronic Service Request Tool Flash (20:48 Min, 772KB)
- Electronic Service Request Tool PDF (693KB)
Save time with IBM support describes how to efficiently work with the support process at IBM
IBM Support Assistant demo explains what this troubleshooting workbench offers to make problem determination easier
IBM Education Assistant demo shows how easy it is to use the self-study education modules
| DVD - IBM Support Tools and Resources |
IBM Support Tools and Resources DVD includes an overview of the many self-assist options available, plus sample multimedia content from IBM Education Assistant, IBM Guided Activity Assistant, IBM Support Assistant and the Service Request tool.
- The DVD content is available online here. See the README.txt file for instructions.
| Request teleconference training |
Contact wsehelp@us.ibm.com if you have questions or would like to request teleconference training for your team. This includes a high level overview of all resources and an in-depth look at the Electronic Service Request tool.
| Related Links |
