 IBM Technical support teams deliver optional fee-based support for WebSphere Application Server Community Edition as an annual subscription, priced per server. The three tiers of support include entry, enhanced and elite. Technical support is delivered in English only. Tiered Support offerings| | Entry
Support | Enhanced
Support | Elite
Support | Technical Support:
Trusted Support From IBM to Flexibly Meet Your Needs at Highly Competitive Prices |
|---|
| Availability | Worldwide | Worldwide | Worldwide | | Support Hours | 8am-5pm Mon-Fri | 8am-5pm Mon-Fri | 24x7x365 | | Voice Submission Hotline | No | Yes | Yes | | Electronic Submission | Yes | Yes | Yes | | Response Time | 8 business hours | 4 business hours | 2 business hours | | Technical Support Incident Limit | Unlimited | Unlimited | Unlimited | | Technical Contacts | 1 | 2 | Unlimited | Developer Assistance:
Expert Peer Advice For Your Developers |
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| Developer Assistance Incidents for Application Design, Configuration & Tuning | 0 | 3 | 5 | | Expert Development Assistance | No | Yes | Yes | | Application Design & Architecture Assistance | No | Yes | Yes | | Deployment and Configuration Assistance | No | Yes | Yes | | Performance Tuning Assistance | No | Yes | Yes | Defect Resolution:
Take Advantage of IBM's Technical Resources to Quickly Address Defects |
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| Defect Submissions Tracked Online | Yes | Yes | Yes | | Defect Patch Fixes Available Online | Yes | Yes | Yes | | Critical Defect Workaround Development | Yes | Yes | Yes | | Defect Fixes Submitted to Applicable Community Projects | Yes | Yes | Yes | | Back Porting Current Defect Fixes to Supported Versions | Yes | Yes | Yes | Learning & Self Service:
Leverage the Breadth of IBM Resources |
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| Online Documentation | Yes | Yes | Yes | | Access to Technical Content on IBM developerWorks | Yes | Yes | Yes | | Access to Support Forums on IBM developerWorks | Yes | Yes | Yes | | Access to Relevant IBM developerWorks Newsletters | Yes | Yes | Yes | | Access to IBM developerWorks Webcasts and Events | Yes | Yes | Yes | | Professional Services Offerings Available (Additional Charge) | Yes | Yes | Yes | Pricing:
Highly Competitive Prices Lower Barriers to Entry |
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| Per Server Pricing (Up to 4 CPUs per Server) | Yes | Yes | Yes | See country-specific support pricing. | 
