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On February 14, IBM closed the acquisition of Vallent Corporation. It is the latest addition to the IBM Software Group Tivoli Software brand portfolio. Beginning October 6, customers of Vallent products should contact IBM Customer Support for assistance on any new or existing support query. For more information please read the updated Frequently Asked Questions.
Support options
Online support access:
Login and submit support calls via the Electronic Submission Request (ESR) System. Calls will be routed to the appropriate team for review. If you need assistance with ESR, please contact the ESR Help Desk.
If you prefer to contact Support via telephone, please refer to our IBM Customer Support Handbook.
For more information
Please refer to the Vallent support FAQ
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