IBM Tivoli Netcool

Industries

Wireless Providers

No longer just voice, wireless services now include: data, video, gaming and online shopping. The Tivoli® Netcool® portfolio for wireless providers helps manage the new complexities of wireless services.

The Tivoli Netcool portfolio helps wireless service providers:

• Gain a complete and transparent view of your business across continents, systems and departments.
• Acquire and retain a loyal customer base.
• Effectively manage voice, data and multimedia across the network.
• Improve service quality management.

Designed to maximize and leverage investments in 2.5G/3G and to capitalize on tomorrow’s 4G networks, the Tivoli Netcool portfolio helps improve customer profitability, customer retention, more effective expenditure management, and new ways to generate incremental revenue by utilizing a flexible, adaptable and scalable network management solution.

• Accelerate the deployment and time-to-market of services
• Effectively reduce customer churn and improve customer care
• Minimize unnecessary operating expenses and capital expenditures

Wireline

Today's telecommunications service providers are looking to bridge the gap between traditional, circuit-switched networks and converging, packet-switched technologies such as: optical, DSL, voice over IP (VoIP), and IP television (IPTV). The Tivoli® Netcool® portfolio for Telecommunications can help by providing a holistic, end-to-end management approach for these converging technologies. Used by many leading telecommunications providers, Tivoli Netcool software can help reduce overall operations expenditures and minimize capital expenditures.

The Tivoli Netcool portfolio allows you to proactively manage your infrastructure from a single point. It can identify when and where faults occur with intelligent service management that utilizes root-cause analysis, fault isolation and comprehensive service management —all part of improved service quality and innovation. Tivoli Netcool software help to make the most of your network assets, determining whether they are being used effectively and efficiently. A scalable, carrier-class solution, Tivoli Netcool software raises the bar on proactive fault management and service management.

Cable Providers

Today’s cable market is more competitive than ever! The Tivoli® Netcool® portfolio for Cable services ensures a competitive edge by providing the leading service quality management platform for traditional cable services and for cable providers offering the ‘triple play’ —delivering voice, data and video.

The Tivoli Netcool portfolio for Cable services enables providers to have complete network visibility and real-time monitoring of their cable environments -- including voice switches, IP switches, telco systems, and DACS protocols. Netcool can quickly pinpoint the cause of problems and evaluate their business impact with root-cause analysis, fault analysis and service level management.

Managed Service Providers

The Tivoli® Netcool® portfolio delivers end-to-end service management to help managed service providers and their customers meet emerging market requirements and opportunities. With over 1,800 customers in 45 countries, the Netcool portfolio provides the most cost effective, flexible and adaptable solution to meet even the most demanding customer requirements of today and tomorrow.

Managed Service Providers require top down visibility of service level agreements (SLAs) and network availability. Tivoli Netcool software helps Managed Service Providers centrally manage the technology required to support managed IP VPNs, voice over IP (VoIP), security, storage applications, managed networks, databases, and systems services -- including outsourced IT operations. Tivoli Netcool provides real-time service monitoring, fault isolation, root-cause analysis and automated troubleshooting.

Internet Service Providers

The Tivoli® Netcool® portfolio for Internet Service Providers (ISPs) helps ensure customer satisfaction by providing tools to manage and maximize network uptime and reliability. Tivoli Netcool helps ISPs meet the challenges of network-centric operations and ensure customer satisfaction by delivering real-time operational and IT management service level views to improve and monitor the availability of critical services.

Whether it is providing value-added internet connectivity, Web hosting or offering services such as voice over IP (VoIP) or gaming, Netcool software can help you manage service quality cost-effectively by reducing operational expenditures and streamlining customer support.

Service management for triple play services -- Managing increased complexity and ensuring quality of experience

Telecommunications and cable companies face new strategic challenges, including: margin erosion, consolidation, technology changes, branding and global competition. As persistent competition compels the rapid expansion of product offerings, and as customers expect consistently high service levels, providers look for ways to grow and retain a loyal customer base.

Introducing new services efficiently—such as voice over IP (VoIP), video on demand (VoD) and IP television (IPTV)—providers must maximize their investments made in existing infrastructures. They also need dynamic service management tools to support these sophisticated new services. But to achieve long-term success, triple play service providers (offering voice, video, data and other Internet Protocol (IP)-based services) must place an emphasis on content, customer satisfaction, price and quality of service (QoS).

Tivoli® Netcool® software for triple play gives providers a complete, transparent view of infrastructure and next-generation services—all the way from the core network to the customer’s site. It is a best-in-class, end-to-end service management suite. Using the Tivoli Netcool Portfolio, you can fulfill customers’ expectations as you improve your bottom line and accelerate your business. With Tivoli Netcool software for triple play services, you can leverage a real-time, flexible technology to:

• Gain an end-to-end view of service quality—measuring key performance indicators (KPIs) and key quality indicators (KQIs)—to more effectively manage performance of your triple play services
• Proactively monitor & visualize voice, video, data and other IP services from the physical infrastructure layer all the way up to the application layer to ensure quality of experience (QoE)
• Launch new IP services quickly, without entailing additional costs
• Help drive customer satisfaction by enabling services to work right the first time—and every time
• Get a real-time view into how customers, service level agreements (SLAs) and revenue are affected by service degradation

Compliance and Standards

To support the delivery of next-generation services, and to improve the competitive advantage and profitability of their current offerings, service providers are looking to bridge the gap between traditional, circuit-switched voice networks and emerging, convergence-oriented technologies.

Industry standards and frameworks such as ITIL® and eTOM are playing an increasingly significant role in how service providers manage information technology and develop a comprehensive strategy. In addition, New Generation Operations Systems and Software (NGOSS) initiatives are critical to enable the transformation of provisioning, activation, monitoring and billing solutions to support next-generation services.

IBM® is an active member of the Telemanagement Forum, the Service Creation Community and other industry organizations, providing strategic leadership and guidance to help service providers improve the management and effectiveness of operation support systems and services for our customers and the industry.

Tivoli® Netcool® software provides support for the standards that are shaping today's service provider market -- including eTOM and ITIL -- to enable service providers to leverage Operation Support Systems (OSS) as a competitive advantage and to maximize new market opportunities.

eTOM

The Enhanced Telecom Operations Map (eTOM) is a business process framework developed by the Telemanagement Forum (TMF) for use by service providers and others within the industry to guide the definition, development, procurement and development of Operation Support Systems (OSS) and Business Support Systems (BSS). The TMF is a non-profit global organization that provides leadership and guidance to improve the management and operation of information and communication services.

IBM® is a member of the TMF, and the Tivoli® Netcool® portfolio enables service providers to utilize the eTOM framework and improve operational efficiency by streamlining business processes and strategically aligning technology and operations with business objectives.

Telecom Italia, an IBM Tivoli Netcool customer and Italy’s leading fixed-line and mobile operator, was awarded the TMF’s first ever Operational Excellence Award in recognition of the significant business benefits derived through the implementation of an OSS/BSS solution using the TMF framework.