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Software > Tivoli > Solutions >

Service Quality Management Solution for Telecommunications

The Service Quality Management Solution for Telecommunications is a single, integrated and consistent solution designed to meet the full range of service quality and customer experience requirements of communications service providers.

The software is targeted at the operator's revenue-generating services and the underlying infrastructure. The offering delivers three, separately licensable capabilities:

Each element of the Service Quality Management Solution delivers unique and compelling value for audiences such as customer care, network operations, marketing and enterprise sales. Its modular architecture allows service providers to address initial needs cost effectively and then to leverage that investment across their entire business. The solution includes a rich set of extensible, off-the-shelf service-specific solutions which dramatically reduce total cost of ownership and accelerate time to benefit.

Solution highlights

End-to-end view of service quality and customer experience: measures and reports against key metrics to more effectively monitor availability, health and quality of communications services.
Support for any service: Proactively monitors and visualizes voice, video, data and other services.
Real-time service impact: Provides a real-time and historical view on business impact with prioritization.
SLA Management: Allows operators to offer SLA management with conformance analysis.
Dashboards tailored to users: Extends service information to customer care, marketing, service operations, enterprise sales, and executives.
Quality new service launches: Helps drive customer satisfaction by enabling services to work right the first time and every time.
Powerful root cause analysis: Enables detailed analysis down to the network element counter level for rapid problem identification and resolution.
Rapid deployment: Provides extensive pre-established service models such as wireless services, IP-TV, VoIP, IP-VPN and more.
Customer Experience Management: Correlates data from fault, performance, probes down to the IMSI for true view of service quality and the customer's experience.
Future-proof: Based on open, scalable architecture with adherence to TMF standards.

Products included in this solution


	IBM Tivoli Business Service Manager IBM Tivoli Business Service Manager V4.1 - Provides operational and business audiences with the service visibility and intelligence needed to effectively manage real-time service health.

	IBM Tivoli Netcool Service Quality Manager IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) management to manage and improve telecommunications service quality.

Solutions


	Cable Providers Enables providers to have complete network visibility and real-time monitoring of their cable environments.
	Carrier VoIP Service Management Provides integrated, state-of-the-art service management software designed for service providers.
	IBM Tivoli Netcool Customer Experience Management Tivoli Netcool customer experience management solution helps telecommunication service providers proactively manage each customer's experience.
	Industry Leadership IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organizations to deliver solutions that are consistent with industry standards and best practices.
	Tivoli Netcool SQM Service Solutions IBM Tivoli Netcool Service Quality Manager Service Solutions manage the quality of individual services such as VoIP, IPTV, IP-VPN, BlackBerry delivered by telecommunication providers.
	Wireless and Mobile Providers Helps improve customer profitability, customer retention, and effective expenditure management.
	Wireline Telecommunication Providers The Tivoli Netcool Portfolio for Telecommunications can help carriers speed time to market;, reduce operational costs; and improve quality of service.

Page last updated on November 21, 2007.