IBM Tivoli Netcool Service Quality Manager Service Solutions manage the quality of individual services delivered by telecommunication providers.
Each off-the-shelf service solution offers service quality management, service level agreement (SLA) management and service performance monitoring for an end-to-end view of service quality in a cross-vendor environment. Each packaged service solution contains:
Sample set of SLAs and SLA templates which can be used to manage the service quality for the target service.
Prepackaged set of reports.
Service solution documentation.
Netcool Service Quality Manager Service Solutions are changing the way telecommunications providers take new services to market. With a pre-packaged offering, service providers gain the ability to:
Rapidly introduce service quality management for individual technologies such as VoIP, IPTV, IP-VPN and BlackBerry
Monitor and report on the delivered service quality for new services as they are rolled out to subscribers
Enjoy immediate value out of the box, addressing SQM needs cost-effectively
Monitor and communicate service quality through customer-focused reports
Aggregate and correlate data from multiple vendors and technologies into comprehensive views of all services
Products included in this solution
IBM Tivoli Netcool Service Quality Manager IBM Tivoli Netcool Service Quality Manager combines service quality management (SQM) and service level agreement (SLA) management to manage and improve telecommunications service quality.
Solutions
Cable Providers Enables providers to have complete network visibility and real-time monitoring of their cable environments.
Industry Leadership IBM is an active member of the TeleManagement Forum (TMF) and other leading industry organizations to deliver solutions that are consistent with industry standards and best practices.
Service Quality Management Solution for Telecommunications The Service Quality Management Solution for Telecommunications is a single, integrated and consistent solution designed to meet the full range of service quality and customer experience requirements of communications service providers
Wireless and Mobile Providers Helps improve customer profitability, customer retention, and effective expenditure management.
Wireline Telecommunication Providers The Tivoli Netcool Portfolio for Telecommunications can help carriers speed time to market;, reduce operational costs; and improve quality of service.
