More than just voice, wireless services have grown to include: data, video, gaming and online shopping. The Tivoli® Netcool® portfolio for wireless providers helps manage the new complexities of wireless services.
click to enlarge
Designed to maximize and leverage investments in 2.5G/3G and to capitalize on tomorrow's 4G networks, the Tivoli Netcool portfolio helps improve customer profitability, customer retention, and effective expenditure management. It provides new opportunities to generate incremental revenue by utilizing a flexible, adaptable and scalable service management solution.
The Tivoli Netcool portfolio helps wireless service providers:
- Gain a complete and transparent view of your business across continents, systems and departments
- Acquire and retain a loyal customer base
- Effectively manage voice, data and multimedia across the network
- Improve service quality
- Manage performance of complex multi-vendor, multi-technology wireless networks
- Increase operational efficiency and reduce service operations costs
The Next Phase of Service Quality Management
The traditional service quality management (SQM) concept of monitoring from a network perspective is expanding to provide management from a network, equipment, service and customer experience viewpoint. Key to new, modern networks is the ability to monitor in real-time, the actual customer experience - end-to-end from wireless access through the core to the actual user and handset.
Imagine being able -- in real-time -- to monitor voice, data and video quality at the consumer level; and if an issue where to arise, being able to identify and resolve problems before tens of millions of consumers are affected. Operations would literally have 'a window into the customer experience.' Coupled with the ability to track service quality via Service Level Agreements (SLAs) for individual enterprise customers, service providers now leverage service quality to attract and retain individual subscribers as well as high-value business customers.
