IBM Service Management

IBM Service Management helps organizations better manage their IT infrastructure, to more effectively and efficiently deliver IT services. IBM Tivoli can help ensure IT service continuity by:

• Optimizing costs by automating reactive IT management processes
• Creating resilient IT services
• Improving productivity with a predictive approach to IT management
• Managing compliance and risk in the IT environment
• Providing data integrity and audit readiness.

Compliance, complexity, speed of change, and cost are driving the need to evolve IT from a technology to a business focus. IBM is uniquely positioned to help you meet business and IT challenges with products that leverage autonomic technology, Service Oriented Architecture, as well as process tools and deep consultative expertise which will enable you to realize faster time to value.
IBM Service Management solutions from Tivoli are comprised of:

• Process Management Products - integrate and automate IT management processes across organizational silos for rapid responsiveness and greater flexibility
• Service Management Platform - standardize and share information that integrates people, processes, information and technology for real business results
• Operational Management Products - automate tasks to address application or business service operational management challenges
• Best Practices - worldwide practical experience from proven consulting services to maximize your current investments and make Service Management and ITIL actionable.

Service Management can help you:

• Establish a foundation for delivering processes as responsive services
• Achieve efficiencies through process innovation and integration
• Realize new value from existing IT assets by applying tools and models
• Reduce IT maintenance costs with self-managing deployment capabilities
• Improve staff productivity by automating key IT tasks
• Increase the speed and quality of change and configuration management

The IBM Service Management solutions from Tivoli can help you efficiently and effectively align IT performance to business goals. Let IBM help you take back control, address your top IT challenges and accelerate your return on investment with a better way to manage the business of IT.