The IBM Service Management Platform enables you to standardize and share information that integrates people, processes, information and technology for real business results. The IBM Tivoli Change and Configuration Management Database (CCMDB), includes an open, federated CMDB to automate process execution, simplify architectural complexity and help reduce incident and problem management costs.
Today's composite applications (e.g. J2EE, .NET, etc.) consist of large numbers of infrastructure components with complex run-time dependencies. Without visibility into these applications and their supporting infrastructure, it is difficult to effectively deliver and manage mission critical business services.
The IBM Service Management Platform is an open, standards-based platform for data, workflow and policy integration across IT management processes. It was designed from the ground up and built on the industry's leading middleware to provide scalable and flexible process management. This solution includes the industry's leading application discovery and mapping solution, and the workflow engine is based on WebSphere® technology to provide automated process execution, real-time task configuration and parallel execution, and real-time monitoring and reporting.
The IBM Service Management Platform includes automated, pre-configured and customizable process workflows for the change and configuration management processes. The IBM Tivoli Change and Configuration Management Database (CCMDB), includes an open, federated CMDB to automate process execution, simplify architectural complexity and help reduce incident and problem management costs. The CCMDB provides rich configuration details of configuration items (CIs) with automated, agentless discovery of the assets and their application dependencies, and the ability to audit and control configuration items with full configuration and change management processes. This solution is an integration platform for IT processes and operational management products by federating data in and out of the CMDB.
Does your CMDB:
- Enable open sharing of all configuration items, regardless of location?
- Provide fully automated application discovery for a unified view of configuration items?
- Manage the change process and provide a record of change, useful for problem solving as well as audit and compliance?
- Serve as an integration point for other Service Management processes and management data?
The IBM Service Management Platform provides complete visibility into application complexity by automatically creating and maintaining application infrastructure maps. The comprehensive application maps include complete run-time dependencies, deep configuration values and accurate change history. And it delivers integrated, meaningful knowledge you can use to transform your business.
The IBM Service Management Platform can help you:
- Ensure cost-effective and successful implementation of your IT Service Management initiatives
- Better anticipate the impact of a provisioning change prior to deployment
- Lower the business risks of service failures and inconsistencies
- Ensure compliance to technology and regulatory standards
- Reduce time to problem resolution
