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Automating and Integrating IT management processes
The IBM IT Process Management products bridge organizational silos, and automate and integrate IT management processes for rapid responsiveness and greater flexibility. This innovative self-managing autonomic technology supports the automation and process changes necessary to deliver end-to-end IT Service Management solutions.
IBM IT Process Management products can help you:
- Identify bottlenecks as processes execute
- Monitor and dynamically adjust actual work
- Automate specific tasks in a process utilizing existing IT operational management products
- Support Next Generation networks
- Deploy autonomic technology at the right pace for your business
Process Management based on standards and frameworks
IT Process Management products include predefined, implemented processes, based on IBM's experience applying Information Technology Infrastructure Library (ITIL), enhanced Telecom Operations Map (eTOM), Control Objectives for Information and related Technology (CoBIT) and Capacity Maturity Model Integrated (CMMI) in customer environments.
These IT Process Management products integrate with your current products to automate tasks down to the execution layer. Since they use standards-based API interfaces, they are easily customizable to fit into your organization, and can enable you to standardize information across tasks and tools for consistent policy administration.
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|  | IBM Tivoli Availability Process Manager
Provides visibility into IT components, applications and their business impact. Furnishes the necessary tools to effectively diagnose and prioritize incidents and problems | | | IBM Tivoli Capacity Process Manager
Provides assistance in managing and monitoring the capacity of IT infrastructure resources. It also provides a fully customizeable capacity workflow to ensure activities are completed in the proper sequence. | | | IBM Tivoli Release Process Manager
Provides a process-based solution to address the domain of Release Management as defined by Information Technology Infrastructure Library (ITIL). | | | IBM Tivoli Storage Process Manager
Provides a set of customizable ITIL®-aligned storage management processes. Manages and coordinates simple and complex change, configuration and incident management processes for an IT storage environment. | | | IBM Tivoli Unified Process Composer
Provides detailed documentation of IT Service Management processes based on industry best practices. Offers detailed content and tooling to enable content customization, extension, and publishing. | | |
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| | IBM Availability Center for SAP
IBM Availability Center for SAP | | IBM Best Practices
IBM IT Service Management is built on IBM and industry best practices. You can leverage IBM's worldwide practical experience from proven consulting services to maximize your current investments and make IT Service Management actionable. | | IBM Operational Management Products
IT Operational Management Products automate tasks to address application or business service operational management challenges. These products optimize performance and availability of business-critical applications and supporting IT infrastructure. | | IBM Service Management Essentials
IBM Service Management Essentials | | IBM Service Management Platform
IT Service Management Platform enables standardized shared information. Change and Configuration Management Database (CCMDB), includes open federated CMDB to automate process execution, helps you understand architectural complexity and reduce problem management. |
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Four IT Infrastructure Library (ITIL) Training Courses
Learn a systematic approach to management and best practices with ITIL. |
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 | | Tivoli Capacity Process Manager
Controlling your IT Infrastructure | | |
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 IBM Systems Journal
15 papers from IBM's technical leaders on Service Management |
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| Page last updated on March 19, 2008. |
