Business Service Management

Today's IT environments are complex, and often include resources from multiple vendors and platforms. To understand the status of a particular IT resource is to comprehend only a small part of the picture. To truly maximize the business value of your IT investments, you must also see how each resource affects the applications and business processes it supports.

An on demand business must be able to demonstrate and leverage linkages between IT and business processes. These links are critical to being agile, allowing business processes to drive IT decisions and priorities. Without these links, a company has virtually no way of knowing how an individual resource, or group of resources impact a given business process. If a particular Web server were to go down, would you know what specific business processes would be adversely affected?

IBM Tivoli Business Service Management solutions can be employed to help you understand how the performance and availability of IT resources affect the applications, processes, and services that power your business. These solutions help you prioritize your IT systems around processes that carry the highest business values, and not just the latest problem that crops up. Revenue-generating activities, such as order processing—rather than internal processes, such as your human resources system—are prioritized in the event of a problem or outage.

With IBM Tivoli Business Service Management solutions you have the power to align daily operations management with business priorities, set and meet service level commitments, implement predictive management capabilities across your e-business infrastructure, and generate reports to keep your executives and the business units that use the services you deliver informed and productive.