Availability

The availability and performance of your IT infrastructure is vital to the functioning of your business. Most application interruptions or performance problems are reported to IT by end users of the business service. But how do you provide the right information to the right people at the right time so they can take appropriate action? Typically, that information must move across IT silos. IT Service Management is the platform by which core IT processes are integrated, reducing the labor cost associated with managing IT Services and increasing the effectiveness of IT operations.

Tivoli's availability and performance management solutions allow you to monitor and manage through a single, customizable workspace portal for an end-to-end view. Tivoli solutions link people, processes, skills and tools together for an integrated approach to problem prevention and resolution.

Ensuring peak performance and availability cost efficiently through intelligent management software solutions from Tivoli will help you meet and exceed both internal and external service level agreements and reduce total cost of ownership.

IBM Tivoli Performance and Availability Management solutions provide the central nervous system for your complicated e-business landscape—they constantly gather information on your hardware, software and network devices, and, in many cases, cure problems before they actually occur. IBM Tivoli intelligent solutions monitor your e-business at the component, business system and enterprise levels. This technology identifies critical problems as well as misleading symptoms, and then either notifies support staff with the appropriate response, or automatically cures to the problem—decreasing operating costs and improving staff efficiency.