As businesses strive to focus their IT operations on adding business value and aligning with their business objectives, they find themselves faced with the challenges of an increasingly complex infrastructure. Frequent IT changes, security issues, and availability and provisioning requirements, to name a few. These factors create increasing pressure on IT management to keep costs down and quality of services high for an ever demanding customer base.
ITIL (Information Technology Infrastructure Library) is a process-based methodology that delivers a set of IT service management best practices that can help you align your IT with your business requirements, improve service quality, and lower the long-term cost of IT service provision. These best practices are applicable to all IT organizations, no matter what their size or what technology they use. Originally developed by the British government in the late 1980s, today ITIL is the world's most widely accepted approach to IT service management.
IBM has played an active role in the development of ITIL and evolved its principles to and ever changing, ever demanding business world. Through a proven track record in IT service management, and it's full range of service management and service support solutions, IBM is able to deliver ITIL solutions efficiently, and cost effectively.
Download our informative white paper: ITIL: The Most Widely Recognized Approach to Effective IT Service Management, and learn how service management solutions from IBM can help you align your IT service management with your business goals and needs.
