IBM IT Service Management Strategy Connects IT Silos to Create Real-Time Business Value

The development, deployment and ongoing operation of IT applications and infrastructure have historically been highly segregated activities relying on specialized tools, processes and people. It's increasingly clear that the proliferation of these silos results in inefficient, inflexible and costly management of enterprise IT environments.

In recent years, many CIOs have begun to seriously evaluate how the IT Infrastructure Library (ITIL) best practices models and other similar process standardization efforts might help them reduce costs and improve the value of IT to the business.

Download this report from Summit Strategies to learn more, and to see how IBM's IT Service Management strategy aims to give customers a highly integrated set of tools, ITIL-aligned process models and implementation services to accelerate the connection of people, processes and technology across heterogeneous data centers.