Day 1: Opening General Session
Experience the excitement of unlocking innovation with the Visibility, Control, and Automation of IBM Service Management at the Pulse Opening Session! How should organizations react to the challenges of today’s changing business and economic climate? Steve Mills will take the stage to provide insight on how only IBM can provide short and long term solutions with the breadth and depth of the unmatched IBM portfolio of solutions. Al Zollar will address the industrialization of IT and explain how IBM Service Management helps ensure cost effective, quality service delivery that is business aligned and environmentally aware. Liz Smith will present strategic approaches to getting started in creating high value with Service Management.
Headlining the Pulse Opening Session is special guest speaker, Lance Armstrong, seven-time winner of the Tour de France. Following his record-breaking athletic career, Lance redirected his passion for his work in becoming a leader and activist on behalf of cancer survivors around the world. Inspiring more than 50 million people across the globe to wear the yellow LiveStrong wristbands in support of people living with cancer, The Lance Armstrong Foundation is among the most influential organizations of its kind.
Join us and be inspired to overcome obstacles to innovation in your organization.
Day 2 General Session
The momentum continues on Tuesday with a look at how the convergence of business and IT can enable organizations to optimize investments, accelerate business growth and manage risk and compliance. Robert LeBlanc will illustrate that now is the time for IT to transform processes via the Service Oriented Architecture (SOA) and how Service Management is the key to that successful transformation. Laura Sanders will discuss the IBM Service Management roadmap, including linkages to SOA across all segments, and share her insight on the integration of the Tivoli portfolio and new product announcements. Joining Robert and Laura is Christoph Locher, from Swiss Reinsurance Comapany, who will provide an IBM client perspective of IBM Service Management within the infrastructure of a premier financial enterprise.
Our featured guest speaker is John Wood, founder and CEO of the award-winning non-profit organization, Room to Read, and author of Leaving Microsoft to Change the World. John will share how he is bringing literacy to children throughout the developing world. Combining his passion for worldwide literacy with the discipline of a successful global business, John led Room to Read in establishing over 5,180 libraries, building 442 schools, funding over 4,036 long-term scholarships for girls, publishing 2 million books and also donating over 2 million books – all in all impacting the lives of over 1.7 million students worldwide.
Join us today and learn new ways of integrating all aspects of your business and achieve a more holistic approach to Service Management.
Day 3 General Session
On Wednesday, the beat of Service Management goes on (and goes green!) as we explore how Tivoli is setting industry trends in delivering industry specific solutions more efficiently and effectively to help organizations meet business objectives. Steve Sams will shine the spotlight on IBM’s Project Big Green, which is defining leadership in data center energy efficiency by helping organizations cut operational costs by 50% while positively impacting the earth’s environment. Alan Ganek and Chris O’Connor will continue the green theme, emphasizing the need to manage energy related capital and operational costs in the context of risk and delivery of IT and services and featuring a Green Data Center IBM Business Partner panel. Ron May of DTE joins our IBM speakers to share how IBM Service Management helped DTE standardize processes and work practices across their various business units with a single platform, enabling enterprise-wide visibility into both assets and services to drive corporate performance. In conclusion of our Day 3 General Session, we are pleased to welcome our diamond sponsor, Alcatel-Lucent, for a discussion of their successful partnership with IBM.
Don’t miss this session for an inside look at how IBM Service Management is helping our clients adopt and integrate technologies and processes to overcome business challenges in a changing world.