Tivoli Service Request Manager

Included components

	Service Desk Provides full service desk incident and problem management capabilities with service support and asset management processes

	Service Catalog Provides service catalog A list of services available in an online catalog

	Maximo Enterprise Adapter Enables quick connection/sharing with enterprise systems and a complete integration environment

	Tivoli Integration Composer Enables rapid integration with asset inventory and system management tools.

	Maximo SLA Manager Enables creation and tracking of service level agreements for tickets in service desk and service delivery in service catalog.

Privacy