This demonstrations shows how a user enters a service request, how it is handled by a level 1 agent and finally how it is ultimately resolved be a level 2 agent, and some of the key features of the Service Request Manager including SLA, WorkFlow, and Application Designer
The demo files are generally very large, and require a high-speed connection to work properly. If you are concerned about your connection speed, we recommend that you download the files and run them locally.
The demos and their scripts require certain plug-ins, which are available for free download from the links below.
