The IBM Process Reference Model for IT (PRM-IT)

• Map your way to successfully aligning business and IT
• Papers, links and more information

Before setting out on any important journey, you’d want the best map available to help you reach your destination quickly and successfully.

These days, any organization striving to align its IT processes with its business priorities is undertaking a complex, challenging journey that will significantly impact its future success. And what’s needed is a process model … a map of the processes and activities in your organization, along with all the inputs, outputs and connections between them.

That’s what the IBM Process Reference Model for IT (PRM-IT) is all about. It’s a tool that helps assess, design and implement the processes involved in using IT to help businesses carry out their fundamental purposes and achieve their goals.

PRM-IT includes considerations for the IT Infrastructure Library® (ITIL®); the Control Objectives for Information and related Technology (COBIT); IBM Rational® Unified Process® technology; Capability Maturity Model Integration (CMMi); and other industry-accepted practices.

PRM-IT is a comprehensive and rigorously engineered process model that describes the inner workings of and relationship between all these processes as an essential foundation for service management.
PRM-IT covers the following:

• IT management system
• IT customer relationships
• IT direction
• IT solution development
• IT solution deployment
• IT operational services
• IT resilience
• IT administration

PRM-IT lets you consider the processes for all IT activities – equivalent to the CIO’s vantage point – to give your superior control over IT’s activities and help you represent IT to business units and other stakeholders. It will help you create the map that will lead you quickly and successfully to a more effective alignment of your IT processes and business priorities.

• The IBM Tivoli Unified Process (ITUP) tool and the Process Reference Model for IT (PRM-IT) -- What's New in Version 7.1.3?
• Service Management collateral -- White papers, Solution Sheets, Case Studies
• IBM Service Management: Practical solutions for today based on 25 years of continuous thought leadership (1.3MB)
• IBM Research Paper: An integration model for organizing IT service management (362KB)
• IBM Best Practices
• IBM Process Management Products
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