The scenario; IT development and operations managers assemble a makeshift IT Crisis Center to figure out "what went wrong" with the latest application deployment-- before it does even more damage to the business. The cause? A failure of development and operations to collaborate and communicate as services are tested and deployed into production. Using proven design methods and assets, IBM helps design IT based on ITIL 3.0 improving linkage among business, development and operations stakeholders across the service lifecycle. Process and tool integration solutions help address typical "hotspots" -- error-prone processes that span both development and operations teams.
- Integrated Performance Management By linking pre-deployment performance testing with post-deployment performance monitoring and management, means fewer performance problems, early detection, and accelerated resolution.
- Integrated Release Management By linking pre-deployment build management with the operations provisioning process, get timely delivery of the right development assets across the enterprise, automating the audit trail for compliance reporting.
- Integrated Software Asset Management By linking the Development Asset Catalog with the IT Service Catalog, only approved development assets and associated parameters are used in the configuration of application integration solutions.
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Use ITIL to address the disconnect
Learn how to use ITIL to address the disconnect between development and IT service management teams. |
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