IBM Service Management

IT Service Management self-assessment tool — unlock the value of service management

Improve the management of your IT infrastructure through an integrated set of IT services rather than managing it as groups of servers, software, databases and networks. This integrated approach empowers you to proactively deliver much-needed IT services that enable business performance.

Take the assessment and rate processes grouped for your convenience. Select them all or select individual processes depending on your evaluation needs. The rating can provide insight into each of the following ITSM attributes:

Capability Importance Automation Governance

Register to take the IBM IT Service Management Self- Assessment.

Taking this assessment is your first step in realizing the following benefits from an integrated, services oriented approach to ITSM:

Effectively and efficiently deliver IT services. Quantifiable process performance Extract greater value of existing investments. Increase IT organizational productivity.

The IBM IT Service Management Self-Assessment will help you better understand how your IT infrastructure can more effectively and efficiently deliver IT services by:

Evaluating IT processes and their importance to your ITSM efficiency and effectiveness. Providing insights into the process priorities for improvements based upon your situation. Sharing approaches and solutions on how an integrated, services approach to ITSM can benefit your organization.

Start the assessment now.