IBM Service Management

• Improve Visibility and Control over Your Key IT Projects

  by leveraging IBM Rational Portfolio Management and IBM Tivoli Business Service Management solutions.

• Value of IBM Rational Quality Management

  Hear Kim Querner, Rational Quality Management Product Manager, and industry analysts speak about the value of the IBM Rational quality management solutions.

• IBM Service Management - A better way to Manage (23,5MB)

  Al Zollar, General Manager, IBM Tivoli Software.

• IBM Service Management in Action (58,7MB)

  Lloyd Carney, General Manager, IBM Tivoli Netcool Products.

• The Power to Innovate (Autonomic computing systems)
• The New IBM Director
• IBM Service Management Partner Ecosystem (7,16MB)

  delivers solutions, best practices and services to help reduce complexity, cost and manage change effectively.

• The World of Data Protection is Changing (6,97MB)

  Terason and Broadleaf Services enhance data security with IBM Tivoli Continuous Data Protection for Files.

• Focus On: Service Delivery Challenge. (8,12MB)

  Nancy Pearson, VP Tivoli Marketing, explains how the IBM Service Management strategy and products will help executives manage the pace of change.

• IBM + Belgacom — Shared Objectives and Technology Partnership (4,70MB)
• Watch more videos here

IT Service Management - Addressing Customer Questions on Help Desk and CMDB

Learn how market trends are accelerating the need for your business to pursue an IT service delivery approach based on business processes.

• What advantage does the IBM ITSM platform provide?
• How is IBM's ITSM platform different from a service desk platform?
• How does ITSM integrate and leverage your existing IT investments?
• What are the advantages of focusing your IT service management initiative with IBM?

Speaker: Bob Madey, Vice President of Strategy and Market Management for IBM Tivoli Software.

• Watch this video now - 25:53 min (55,5MB)
• Transcript of presentation (364KB)