IBM Service Management

IBM® Tivoli® Unified Process (ITUP) is a Web-based tool that provides detailed documentation of service management processes based on industry best practices, including the recently released ITIL® V3 best practices. ITUP enables organizations to significantly improve IT efficiency and effectiveness by enabling users to easily understand processes, the relationships between processes, and the roles and tools involved in an efficient process implementation. ITUP represents the collective experience of IBM experts based on thousands of customer engagements. With more than 17,000 registered users, ITUP is a leading source of service management information.

• IBM Tivoli Unified Process Tool (version 7.1.3) New! ITIL V3 aligned
• IBM Tivoli Unified Process Tool (version 7.1.1) ITIL V2 aligned version

• Watch a demo of the IBM Tivoli Unified Process Tool (version 7.1.3) New!

• Now fully aligned with ITIL V3 framework best practices – includes significant updates and improvements to many processes, roles, and work products.
• Decomposes service management processes down to the granular task level of detail.
• Includes a dedicated section on IT Governance.
• Includes updated IBM Process Reference Model for IT (PRM-IT) V3, which is also fully aligned with ITIL V3. PRM-IT holistically covers all 41 processes under the control of the Chief Information Officer.