IBM Service Management for IT Operations Managers

Practical Strategies for Aligning Business, Development and Operations Organizations
Does anyone know the true value of IT? Join author, researcher and IT luminary Neil Ward Dutton in a provocative exploration of the service management discipline: its current state of the practice, future strategic direction, and practical steps you can take to accelerate your own journey to service management excellence.

ITIL v3 and the Evolution of Service Management
IT organizations need an approach to service management that can leverage ITIL v3, CoBIT and ISO while maintaining their focus on business value. In this webcast, Dr. Adrian Bowles of CoSource.net, Dawn Allison of BAE Systems and Michael Shallcross of IBM Global Technology Services will provide insights into each framework; a customer perspective on their approach to leveraging ITIL; and IBM’s approach to service management, including its role in driving the convergence of these frameworks.

Controlling Change Disruption in the Service Cycle
Customers are faced with an increasing number of change requests that have to be implemented quickly, without causing disruptions. Join Julie Craig of Enterprise Management Associates, Julie Roberson of IBM Rational Software, and Chip Mason and Holly Tallon of IBM Tivoli as they discuss key considerations for controlling change disruption in the service lifecycle, such as integrated change management processes and solutions.

Optimizing the Role of Compliance in IT Governance Efforts
Compliance can do more than address the growing number of internal and external regulations; it can also play a key role in efforts to optimize IT governance. In this complimentary webcast, Forrester Vice President Michael Rasmussen discusses how adopting a new way of looking at IT compliance and governance will help cut costs and sharpen your organization's competitive edge, and IBM’s Luis Rodriguez shows how IBM Tivoli software goes beyond meeting security mandates to leverage a policy-based approach to IT compliance and governance.

Best Practices for Composite Application Rollouts
Today's business processes often depend on complex composite applications that use business logic and data spanning many diverse resources, but many lack an integrated solution to automatically monitor, analyze and resolve problems at the service, transaction, application and resource levels. In this complimentary webcast, Stacy Joines and Kendall Lock of IBM will provide you with best-practice-based advice on how to isolate, diagnose and fix business-critical application performance problems.

The New Balance of Power: IT and Operations - by MRO Software
Phil Verghis, President and Founder of The Verghis Group, and Sean Tierney, Director of IT Market Strategies for MRO Software (recently acquired by IBM), discuss how IT departments must identify the most important services they provide and prioritize allocation of their resources to ensure that they are capable of fully supporting the needs of the business.

SOA Demystified! Turn Your SOA Projects into Lasting Business Success with Higher-Value Services
Judith Hurwitz, President and CEO of Hurwitz Group, and Robert LeBlanc, General Manager of IBM SOA and WebSphere, discuss IBM's new service oriented architecture (SOA) initiatives and how they've helped organizations combine and build on SOA projects to deliver business value.

IT Service Management Process Managers – Automating Process Workflows to Improve Efficiency and Control
Ed Holub of Gartner Research discusses the challenges of automating IT processes and Michael McCarthy of IBM Tivoli explains how IBM Tivoli Process Managers can help automate process workflows and enable IT organizations to provide superior services to the business.

IT Service Management – Taking Back Control of IT Changes
Gartner Analyst Ronni Colville reviews the critical capabilities required by a Configuration Management Database (CMDB), and IBM Tivoli Vice President Bob Madey shows how the IBM Service Management Platform covers those capabilities and more to help clients take back control of IT changes.

IT Service Management – A Better Way to Manage the Business of IT
Mary Johnston Turner of Summit Strategies analyzes the key challenges facing today's IT organizations, and Michael O'Mara of IBM Tivoli discusses how the IBM Service Management approach can help overcome them.