IBM Service Management

In today’s ultra competitive marketplace, top businesses of all sizes and in all industries are looking for better ways to:

• Achieve operational excellence that enables them to run their companies more efficiently and cost-effectively.
• Drive innovation that matters to recognize market needs and respond to them quickly and decisively.

It is no wonder that many of today’s organizations are adopting infrastructures based on new-generation architectures such as SOA, virtualization and grid computing to address waste, inefficiencies and rising labor costs. However, this often entails significant changes to an organization’s IT infrastructure, ranging from the integration of legacy environments with Internet-based applications to the consolidation of thousands of servers across the enterprise.

IBM provides an end-to-end approach to closing the gap between business and IT innovation. IBM Service Management can help you realize the benefits of new-generation architectures while minimizing your risks, managing costs and aligning IT with business goals. Organizations can develop a comprehensive service management solution for service oriented architecture (SOA), virtualization and grid computing architectures:

For SOA:

• Monitor, manage and control web services with IBM Tivoli Composite Application Manager for SOA
• Secure access and policy management with IBM Tivoli Access Manager and IBM Tivoli Identity Manager
• Address the potential impact of SOA with IBM SOA Infrastructure Consulting Services

For Virtualization:

• Unify server and storage management with IBM Systems Director
• Improve workload coordination with IBM Tivoli Workload Automation
• Setup virtualization services with IBM Emerging Server Technology Services
• Pre-packaged, modular solution with the IBM Accelerator for Service Management

For Grid computing architectures:

• Implement grid computing services with IBM Grid and Grow Services or IBM Emerging Server Technology Services
• Simplify configuration management with IBM Tivoli Change and Configuration Management Database
• Increase visibility with dashboards provided by the IBM Lifecycle Management and Governance Services