IBM Service Management Software

Identify and leverage your existing service life cycles.
What service lifecycles already exist in organizations, how can they improve services and better align IT with business objectives?

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Feature: Get Intelligent, Real-Time Physical Security with IBM Smart Surveillance Solution

Web feature - Service Management - Driving Innovation through Visibility, Control, Automation™

Solution sheet: How IBM Service Management offers an integrated approach to service management in financial services industries. (153KB)

The IT Service Management Self-Assessment Tool
Unlock the Value of Service Management

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ITIL and Service Management
IBM has been a contributor to ITIL since the very start – and we can help you make ITIL v3 actionable in your organization.

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IBM Tivoli Unified Process
Plan and implement your Service Management Initiatives, based on ITIL best practices.

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IBM Rational Unified Process
Accelerate software delivery with proven best practices for software engineering.

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What do you need to do?
Service management software -- A better way to manage your business.

Selecting an IT Systems Management Vendor (Datamonitor)
Datamonitor has developed this Decision Matrix to help businesses select vendors based on their technology strength,reputation among customers, and impact in the market.