IBM Service Management

Business services are the lifeblood of an organization, the means by which organizations deliver innovation to their customers, suppliers and business partners. To bring new ideas to market, IT organizations should effectively create and manage value throughout the IT service life cycle, including business, development and operations.

Yet there are numerous challenges in governing the IT service life cycle. Silos of people, processes, information and technology can create barriers of inefficiency and make it difficult to agree on service priorities. Lack of visibility into critical information and inefficient workflows make it difficult to understand service context. The result frequently is an inability for IT to meet or support its business goals. Delivering service excellence enables IT to address these challenges to move from simply supporting the business to helping to innovate and optimize the business by:

• Creating value more effectively, by delivering high-quality software that enables innovation.
• Managing value more efficiently, by ensuring business services are available at agreed-upon service levels, throughout the service life cycle.

One way to effectively create and manage value is by addressing the entire IT service life cycle — from business stakeholders to software delivery and operations. IBM Service Management is the answer.

Unlock the value of your service management environment by taking the IT Service Management self-assessment.
Learn more on how to:

• Create value with IBM Service Management
• Manage value with IBM Service Management

Or learn more about the IBM Service Management architecture and capabilities:

• Process Management
• Service Management Platform
• Development efficiency products
• Operational management products
• Best Practices and Services
• Optimized Infrastructure

Learn more — Service Management Glossary

• Glossary