IBM Service Management

Service Assurance for Service Providers

Featured Webcast

Learn how to apply best practices to ensure quality of service and a positive individual customer experience while delivering complex next generation services across wireless, wireline and IP networks. (Frost & Sullivan)

Communications, media and entertainment companies are under tremendous pressure to successfully manage new business and technology challenges.

IBM offers the leading service assurance solutions to help service providers successfully launch and manage new services confident in quality, while reducing cost and risk. Over 1,000 service providers globally rely on IBM to help manage their next-generation services.

Enhance service quality and enrich your customer’s experience with the IBM Tivoli Service Quality Management Solution
Improve service availability and performance with IBM Tivoli Netcool Performance Manager for Wireless and IBM Tivoli Netcool/Proviso
Manage events across complex, multi-technology, multi-vendor networks and resolve issues faster with IBM Tivoli Netcool/OMNIbus, IBM Tivoli Netcool/Impact, IBM Tivoli Network Manager IP Edition, IBM Tivoli Network Manager Transmission Edition and IBM Tivoli Monitoring

IBM is an active member of the Telemanagement Forum and other industry organizations, providing strategic leadership and guidance to help service providers improve the management and effectiveness of operation support systems and services.

To create a solid foundation for successful implementation, IBM Global Services provides technology services to help define and implement next-generation communication services.