IBM Service Management Software and Services

Driving Innovation through Visibility. Control Automation.™

Why IBM

IBM Service Management software delivers the visibility, control and automation needed to deliver quality service, manage risk and compliance, maximize return on investments, and accelerate business growth.

Featured Brief

Identify and leverage your existing service life cycles.
What service lifecycles already exist in organizations, how can they improve services and better align IT with business objectives?

Read the report (1,14MB)

Get Adobe® Reader®

Spotlight

Tivoli Nation
Be part of IT - July 29-30, Sydney, Australia

Featured white paper: Using ITIL to address the disconnect between development and IT service management teams.

Read now (514KB)

Feature: Pulse 2008: Blockbuster event spotlights innovation for IBM clients, BPs, analysts

Web feature - Service Management - Driving Innovation through Visibility, Control, Automation™

Solution sheet: How IBM Service Management offers an integrated approach to service management in financial services industries. (153KB)

The IT Service Management Self-Assessment Tool
Unlock the Value of Service Management

Try it now

ITIL and Service Management
IBM has been a contributor to ITIL since the very start – and we can help you make ITIL v3 actionable in your organization.

Learn more

IBM Tivoli Unified Process
Plan and implement your Service Management Initiatives, based on ITIL best practices.

Learn more

IBM Rational Unified Process
Accelerate software delivery with proven best practices for software engineering.

Learn more

Get Adobe® Reader®

Next steps

What do you need to do?
Service management software -- A better way to manage your business.

Service Availability & Performance
Strategic insight and objective information

Service Delivery & Process Automation
Automate with fully integrated processes

IT Asset & Financial Management
Align IT costs with business goals

Storage Management
Reliable access to information

IT Governance
Value, Efficiency and Control

Service Deployment & Lifecycle Mgmt
Operations and development collaboration

Service Assurance for Service Providers
Assure the quality of next-generation services

Collaborate
Participate in the IBM Service Management community

Selecting an IT Systems Management Vendor (Datamonitor)
Datamonitor has developed this Decision Matrix to help businesses select vendors based on their technology strength,reputation among customers, and impact in the market.

Read the report