In this course students will learn to monitor the performance and availability of transactions to ensure a positive customer experience and provide proactive management of potential problems. Students will learn how to configure and view IBM Tivoli Composite Application Manager (ITCAM) for Response Time Tracking reports and evaluate problem events to determine the root cause of transaction problems.
Objectives
After completing this course, students will be able to accomplish the following:
Describe ITCAM for RTT and its role in monitoring composite applications.
Monitor and investigate transaction policy violations to identify the root causes.
Identify potential problems by analyzing historical performance and availability reports.
Course outline
Introduction to IBM Tivoli Composite Application Manager for Response Time Tracking
Lesson 1: Introduction to Application Monitoring
Lesson 2: Architecture
Lesson 3: Integration Points
Monitoring Problems with ITCAM for Response Time Tracking
Lesson 1: Isolating Application Problems
Lesson 2: Monitoring and Investigating Problems with the Dashboard
Lesson 3: Monitoring and Investigating Problems with the Topology Report
Lesson 4: Monitoring and Investigating Application Problems by Event
Proactively Monitoring Applications
Lesson 1: Viewing Historical Reports to Analyze Application Performance and Availability
Lesson 2: Viewing Tivoli Data Warehouse Reports for ITCAM for Response Time Tracking
Appendix A: Monitoring Applications with the TEP (Optional Unit)
Lesson 1: ITM Integration Overview
Lesson 2: ITCAM for Response Time Tracking Workspaces
Who will benefit from this course
This course targets people who monitor transactions, such as operators, support engineers, and performance analysts.
Required skills/knowledge
Students should have the following knowledge and skills:
Understand basic operating systems, experience with Linux is helpful
Skills in basic networking and Internet protocols
Basic understanding of the programming structure of the applications to be monitored
If you are unable to locate a course at the time and location you desire, including
training for prior product releases, please feel free to contact your regional delivery
management team:
