Service Desk Management Using Maximo 6 (for IT) introduces attendees to key IT Service Management functionality provided in the Maximo Enterprise Suite (MXES).
We will briefly cover some basic IT Service Management (ITSM) concepts and how Maximo supports the ITSM processes. We will also discuss how Maximo supports these processes within the IT Infrastructure Library (ITIL) framework.
You will set up some simple data to learn how Maximo supports some of the ITSM processes, and you will thoroughly cover each of the various Maximo applications and how they support the ITSM processes.
In the latter part of this course, you will look at some of the management concepts associated with ITSM
Objectives
The goal of the Service Desk Management Using Maximo 6 (for IT) course is to teach students how to use Maximo for IT Service Management (Service Support) from within the IT Infrastructure Library (ITIL) framework.
Course outline
This course contains the following topics:
IT Service Management Process with Maximo
Supporting Data – Overview
The Service Desk
Incident Management
Problem Management
Change and Release Management
Service Management
Who will benefit from this course
This course is intended for anyone involved in any IT Service Management roles.
Required skills/knowledge
Working knowledge of the Microsoft Windows operating system.
The prerequisites for this course are as follows:
Navigation & Querying in IBM Maximo 6 or demonstrable working experience with MAXIMO 5.x or greater
If you are unable to locate a course at the time and location you desire, including
training for prior product releases, please feel free to contact your regional delivery
management team:
