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| | Duration: | | 5 Hours |
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| Delivery method: | | Online |
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| Language: | | English |
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| Geography: | | All |
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Update your knowledge for the basics of Information Technology (IT) Infrastructure Library (ITILŪ) and discover the importance of a systematic approach to management. The ITIL Foundations Version 2 to Version 3 Differences Course contains a comprehensive description of updates to the processes involved in managing IT infrastructures. Build your awareness of the best-practice approach to IT service support and service delivery. Gain an understanding of the changes from ITILŪ Version 2 to Version 3, as well as the importance of an IT infrastructure and IT service for an organization, a process-like approach to business organization, the ITIL management framework, basic terms, and concepts of the work processes used to manage an IT infrastructure.
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After completing this course, students will be able to:
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Describe the ITIL history and structural differences from ITIL Version 2 to Version 3.
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Define the Service Lifecycle and explain the objectives and business value for each phase in the Service Lifecycle.
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Define some of the key terminology and explain the key concepts of Service Management.
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Explain key principles and models of Service Management and opposing forces within Service Management.
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Define Service Management processes in the Service Lifecycle.
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Explain how the Service Management processes contribute to the Service Lifecycle.
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Explain the role, objectives, organizational structures, staffing, and metrics of the Service Desk function, Technical Management, Application Management, and IT Operations Management.
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ITIL History and Changes from Version 2 to Version 3
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ITIL Service Lifecycle
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ITIL Key Concepts
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ITIL Key Principles and Models
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ITIL Processes
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ITIL Functions
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Practice Final Exam
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Individuals working in IT service management.
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| Continuous file backup without scheduling, tapes or worries! | |
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