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Analyst reports

IBM Leads Document-Centric BPMS With a Full-Featured Suite The Forrester Wave™: Business Process Management For Document Processes, Q3 2007
The IBM/FileNet combination provides unmatched market share and strength for managing business processes that also require native capabilities to create, access, read, process, and collaborate on scanned images, documents, e-forms, and corporate records.

Last updated: 30 Oct 2007

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Brochures

IBM Essential Services for Enterprise Content Management
IBM Essential Services for Enterprise Content Management help you maximize your investment in IBM enterprise content management technology. Throughout the lifetime of your enterprise systems, our experts guide, mentor and support your efforts to meet your business requirements and achieve maximum value.

Last updated: 05 Jun 2007

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FileNet Business Process Manager
Automate, streamline and optimize your complex business processes with FileNet Business Process Manager. With this solution, processes supporting millions of transactions and thousands of users can be quickly deployed and easily modified to meet changing conditions.

Last updated: 29 May 2007

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Data sheets

Essential Services for IBM Enterprise Content Management
This document describes how IBM ECM experts guide, mentor, and support your efforts to meet your business requirements and achieve maximum value throughout the life of your IBM ECM systems, from capacity planning though disaster recovery to customer support, helping you maximize ECM technology ROI.

Last updated: 21 Jun 2007

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IBM Business Process Management Services for Enterprise Content Management
IBM Business Process Management Services for Enterprise Content Management This document describes the characteristics and benefits of IBM Business Process Management Services for ECM, and tells how certified specialists from IBM ECM Lab Services can help meet your business needs.

Last updated: 21 Jun 2007

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IBM Consulting Services for Enterprise Content Management
This document describes how IBM Consulting Services for Enterprise Content Management help transform technology investments into total business solutions with services built around project management, system design and development, staffing and more.

Last updated: 21 Jun 2007

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Input Enterprise Planning and Design Services for IBM Enterprise Content Management
This document explains how deploying Enterprise Planning and Design Services for IBM ECM can support your current and future business needs by offering specialists with in-depth ECM product knowledge and a comprehensive library of EMC best practices.

Last updated: 21 Jun 2007

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IBM FileNet Process Analyzer
This data sheet explains how IBM FileNet Process Analyzer delivers dynamic historical and real-time data that enable you to report, monitor and analyze processes, optimize operations, and proactively address business trends, making comprehensive business visibility a reality.

Last updated: 20 Jun 2007

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IBM FileNet Process Simulator
This data sheet describes how IBM FileNet Process Simulator enables simulation of processes under real-world conditions by performing “what if” analysis of simulations based on live or assumed data, to enable organizations to remove bottlenecks, better align resources and reduce overall costs.

Last updated: 20 Jun 2007

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IBM FileNet P8 Transition Services
IBM FileNet P8 Transition Services from IBM Lab Services has the expertise, methodologies and tools to help you transition to a new IBM FileNet P8 platform. Using IBM Lab Services assures that your content transition is cost-effective, technically reliable and low-risk.

Last updated: 14 Jun 2007

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Legacy System Conversion Services
The IBM Legacy System Conversion Services program from IBM Lab Services was developed to your needs for converting your existing environments to the IBM FileNet enterprise content management environment.

Last updated: 14 Jun 2007

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Media Migration Services
IBM Media Migration Services provides multiple methods for the complete migration of your documents to upgraded media. IBM Lab Services consultants identify the storage format that is best for you and then deliver a cost-effective and successful transition while maintaining current service levels.

Last updated: 14 Jun 2007

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Performance Optimization & Capacity Planning Services
IBM Performance Optimization Services from IBM Lab Services can help you maximize the value of your IBM FileNet investment by identifying the causes of poor system performance and recommending the appropriate changes to increase overall performance.

Last updated: 14 Jun 2007

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Platform Conversion Services
IBM Lab Services offers Platform Conversion Services that provide a fail-safe methodology for protecting your data during the transition of your enterprise content management solution to a new operating system or database.

Last updated: 14 Jun 2007

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Remote System Administration (RSA) Services
IBM Remote System Administration Services delivers comprehensive and reliable system administration services for all server-based IBM FileNet solutions. IBM Lab Services experts use methodologies that have been perfected over years of managing numerous customer production systems.

Last updated: 14 Jun 2007

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Disaster Recovery Services
There are many disaster recovery solutions and each has significant cost and benefit implications. IBM Lab Services Disaster Recovery Services provide you with a valuable understanding of your disaster recovery options and with guidance on the solution that best meets your business requirements.

Last updated: 13 Jun 2007

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IBM FileNet P8 Migration Services
Migrating your content to IBM FileNet P8 results in a single content repository that helps you replace older technology, simplify your operations and reduce costs. IBM FileNet P8 Migration Services from IBM Lab Services offers the experience and expertise to ensure a successful migration.

Last updated: 13 Jun 2007

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IBM FileNet P8 Transition Planning Service
IBM FileNet P8 Transition Planning Service from IBM Lab Services provides the expert resources to help you plan your transition to a new IBM FileNet P8 architecture. Incorporating more than 10 years of experience assisting customers with transitions, IBM Lab Services is highly qualified to help you.

Last updated: 13 Jun 2007

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IBM Lab Services for Enterprise Content Management
IBM Lab Services for Enterprise Content Management offers services to support your enterprise content management initiatives regardless of your requirements. These offerings focus on three distinctive types of deliverables: Consulting Services, Platform Services and the Center of Excellence.

Last updated: 05 Jun 2007

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IBM Mentoring Services for Enterprise Content Management
The enterprise content management environment is robust, unique and sometimes quite complex. IBM Mentoring Services for Enterprise Content Management can help your teams address these complexities with onsite assistance to ensure success with your enterprise content management projects.

Last updated: 05 Jun 2007

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IBM Staff Augmentation Services for Enterprise Content Management
With IBM Staff Augmentation Services for Enterprise Content Management, you can draw from our team of experts for assistance with project management, customer application design and development, quality assurance, system administration, enterprise network and interface issues or application rollout.

Last updated: 05 Jun 2007

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IBM Premium Support for Enterprise Content Management
IBM Premium Support for Enterprise Content Management is expert, comprehensive, proactive and personalized software support that helps you improve the availability, efficiency and flexibility of your IBM enterprise content management technology environments and ease the development of new projects.

Last updated: 04 Jun 2007

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Demos

Enterprise Content Management in Government
See how IBM Enterprise Content Management integrates content, process, and compliance to streamline, manage, and optimize case management – with IBM FileNet Business Process Manager and IBM FileNet P8.

Last updated: 18 Jan 2008

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White papers

The power to reduce the risk and cost of the eDiscovery process
If ediscovery keeps you up at night and you want to avoid that feeling of uncertainty, register and download our business white paper. The white paper from IBM and EED tells you how to manage the ediscovery process from end to end.

Last updated: 28 May 2008

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Using the eTOM to Develop an Enterprise Content Management Strategy
Read how enterprise content management (ECM) addresses many business process requirements identified by the TeleManagement Forum’s enhanced Telecom Operations Map (eTOM). ECM can cost-effectively manage critical corporate content associated with eTOM business processes.

Last updated: 28 May 2008

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Account Opening: Optimize the customer experience while reducing costs
This white paper describes how IBM ECM is the ideal partner for banks seeking to deliver consistent, seamless customer service. It also serves to standardize, automate, and integrate processes with streamlined operations, minimized costs; lower risk and exposure to fraud, identity theft and regulatory fines.

Last updated: 18 Jan 2008

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Driving Competitive Advantage in Property Casualty Claims Management
This white paper describes how IBM ECM software solutions enable P&C carriers to integrate and activate content and information. Claims management processes ensure that information to substantiate a claim is delivered within context, limit exception handling, and improve workforce effectiveness and collaboration.

Last updated: 18 Jan 2008

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Empowering Health Plans to Make Better Decisions with IBM Enterprise Content Management
This white paper describes how Health plans are challenged by the exponential growth of unstructured content in all forms that must be securely captured, stored, managed, integrated and delivered across the value chain. Health plans all have complicated business processes and room to further automate and optimize.

Last updated: 18 Jan 2008

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The State of Service in Insurance
This white paper describes how to innovate and drive a competitive advantage in service. Customers must be able to reach the carrier in the manner they desire and receive prompt resolution to their inquiries, sales or service.

Last updated: 18 Jan 2008

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IBM FileNet P8 and Microsoft SharePoint: Complementary Technologies for the Enterprise
When used together, IBM® FileNet® P8 and Microsoft® SharePoint create an environment where business users easily collaborate on documents and tasks that meet content and compliance initiatives. Familiar SharePoint interfaces combine with the robust P8 content, process and compliance infrastructure.

Last updated: 22 Jun 2007

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IBM FileNet Team Collaboration Manager Technical White Paper
IBM® FileNet® Team Collaboration Manager (TCM) promotes more effective and efficient group decision-making by removing barriers between people, documents and processes. It provides the contextual framework and collaboration tools for sharing information and facilitating group decisions.

Last updated: 22 Jun 2007

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How to implement an ECM/BPM strategy with IBM products in the SAP Environment
This paper shows how SAP® users, with the help of IBM® enterprise content management products, are able to implement a unified content strategy. The paper also evaluates the advantages and disadvantages of certain alternative solution approaches.

Last updated: 04 Apr 2007

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