Library

IBM Essential Services for Enterprise Content Management
IBM Essential Services for Enterprise Content Management help you maximize your investment in IBM enterprise content management technology. Throughout the lifetime of your enterprise systems, our experts guide, mentor and support your efforts to meet your business requirements and achieve maximum value.

Last updated: 05 Jun 2007

IBM FileNet Records Manager
IBM FileNet Records Manager helps organizations capture, organize, monitor, retrieve, retain and share e-mail content to improve business decision-making and support compliance.

Last updated: 04 Jun 2007

Essential Services for IBM Enterprise Content Management
This document describes how IBM ECM experts guide, mentor, and support your efforts to meet your business requirements and achieve maximum value throughout the life of your IBM ECM systems, from capacity planning though disaster recovery to customer support, helping you maximize ECM technology ROI.

Last updated: 21 Jun 2007

IBM Consulting Services for Enterprise Content Management
This document describes how IBM Consulting Services for Enterprise Content Management help transform technology investments into total business solutions with services built around project management, system design and development, staffing and more.

Last updated: 21 Jun 2007

Input Enterprise Planning and Design Services for IBM Enterprise Content Management
This document explains how deploying Enterprise Planning and Design Services for IBM ECM can support your current and future business needs by offering specialists with in-depth ECM product knowledge and a comprehensive library of EMC best practices.

Last updated: 21 Jun 2007

IBM FileNet P8 Transition Services
IBM FileNet P8 Transition Services from IBM Lab Services has the expertise, methodologies and tools to help you transition to a new IBM FileNet P8 platform. Using IBM Lab Services assures that your content transition is cost-effective, technically reliable and low-risk.

Last updated: 14 Jun 2007

Legacy System Conversion Services
The IBM Legacy System Conversion Services program from IBM Lab Services was developed to your needs for converting your existing environments to the IBM FileNet enterprise content management environment.

Last updated: 14 Jun 2007

Media Migration Services
IBM Media Migration Services provides multiple methods for the complete migration of your documents to upgraded media. IBM Lab Services consultants identify the storage format that is best for you and then deliver a cost-effective and successful transition while maintaining current service levels.

Last updated: 14 Jun 2007

Performance Optimization & Capacity Planning Services
IBM Performance Optimization Services from IBM Lab Services can help you maximize the value of your IBM FileNet investment by identifying the causes of poor system performance and recommending the appropriate changes to increase overall performance.

Last updated: 14 Jun 2007

Platform Conversion Services
IBM Lab Services offers Platform Conversion Services that provide a fail-safe methodology for protecting your data during the transition of your enterprise content management solution to a new operating system or database.

Last updated: 14 Jun 2007

Remote System Administration (RSA) Services
IBM Remote System Administration Services delivers comprehensive and reliable system administration services for all server-based IBM FileNet solutions. IBM Lab Services experts use methodologies that have been perfected over years of managing numerous customer production systems.

Last updated: 14 Jun 2007

Disaster Recovery Services
There are many disaster recovery solutions and each has significant cost and benefit implications. IBM Lab Services Disaster Recovery Services provide you with a valuable understanding of your disaster recovery options and with guidance on the solution that best meets your business requirements.

Last updated: 13 Jun 2007

IBM FileNet P8 Migration Services
Migrating your content to IBM FileNet P8 results in a single content repository that helps you replace older technology, simplify your operations and reduce costs. IBM FileNet P8 Migration Services from IBM Lab Services offers the experience and expertise to ensure a successful migration.

Last updated: 13 Jun 2007

IBM FileNet P8 Transition Planning Service
IBM FileNet P8 Transition Planning Service from IBM Lab Services provides the expert resources to help you plan your transition to a new IBM FileNet P8 architecture. Incorporating more than 10 years of experience assisting customers with transitions, IBM Lab Services is highly qualified to help you.

Last updated: 13 Jun 2007

IBM Lab Services for Enterprise Content Management
IBM Lab Services for Enterprise Content Management offers services to support your enterprise content management initiatives regardless of your requirements. These offerings focus on three distinctive types of deliverables: Consulting Services, Platform Services and the Center of Excellence.

Last updated: 05 Jun 2007

IBM Mentoring Services for Enterprise Content Management
The enterprise content management environment is robust, unique and sometimes quite complex. IBM Mentoring Services for Enterprise Content Management can help your teams address these complexities with onsite assistance to ensure success with your enterprise content management projects.

Last updated: 05 Jun 2007

IBM Staff Augmentation Services for Enterprise Content Management
With IBM Staff Augmentation Services for Enterprise Content Management, you can draw from our team of experts for assistance with project management, customer application design and development, quality assurance, system administration, enterprise network and interface issues or application rollout.

Last updated: 05 Jun 2007

IBM Premium Support for Enterprise Content Management
IBM Premium Support for Enterprise Content Management is expert, comprehensive, proactive and personalized software support that helps you improve the availability, efficiency and flexibility of your IBM enterprise content management technology environments and ease the development of new projects.

Last updated: 04 Jun 2007

The power to reduce the risk and cost of the eDiscovery process
If ediscovery keeps you up at night and you want to avoid that feeling of uncertainty, register and download our business white paper. The white paper from IBM and EED tells you how to manage the ediscovery process from end to end.

Last updated: 28 May 2008

Using the eTOM to Develop an Enterprise Content Management Strategy
Read how enterprise content management (ECM) addresses many business process requirements identified by the TeleManagement Forum’s enhanced Telecom Operations Map (eTOM). ECM can cost-effectively manage critical corporate content associated with eTOM business processes.

Last updated: 28 May 2008

Driving Competitive Advantage in Property Casualty Claims Management
This white paper describes how IBM ECM software solutions enable P&C carriers to integrate and activate content and information. Claims management processes ensure that information to substantiate a claim is delivered within context, limit exception handling, and improve workforce effectiveness and collaboration.

Last updated: 18 Jan 2008

Empowering Health Plans to Make Better Decisions with IBM Enterprise Content Management
This white paper describes how Health plans are challenged by the exponential growth of unstructured content in all forms that must be securely captured, stored, managed, integrated and delivered across the value chain. Health plans all have complicated business processes and room to further automate and optimize.

Last updated: 18 Jan 2008

The State of Service in Insurance
This white paper describes how to innovate and drive a competitive advantage in service. Customers must be able to reach the carrier in the manner they desire and receive prompt resolution to their inquiries, sales or service.

Last updated: 18 Jan 2008

InfoTrends Whitepaper: Enterprise Document Management - Solutions, Not Technologies
This third party white paper focuses on the evolving document management segment of the market and poses IBM Document Manager as an enterprise solution that is well suited for use as part of an integrated enterprise platform.

Last updated: 05 Dec 2007

IBM FileNet Team Collaboration Manager Empowering Knowledge Workers
IBM® FileNet® Team Collaboration Manager integrates people, processes and enterprise content to support the unique requirements of knowledge workers. This approach promotes knowledge exchange while enforcing corporate guidelines and regulatory compliance initiatives.

Last updated: 22 Jun 2007