Library

Gartner Magic Quadrant for Information Access Technology
In its survey of vendors of enterprise search solutions, Gartner placed IBM in the Leaders Quadrant, citing its deep content analytics capabilities as a determining factor.

Last updated: 18 Jan 2008

IBM OmniFind Discovery Edition V8.4.1 provides improved WebSphere Commerce integration and Layout Editor enhancements
IBM OmniFind Discovery Edition V8.4.1 includes a number of key functional enhancements to help deliver a richer search and navigation experience on their eCommerce Web sites and realize more ROI faster from deploying in IBM WebSphere Commerce environments.

Last updated: 26 Aug 2008

IBM OmniFind Discovery Edition V8.4 - Managed search solutions
IBM United States Software Announcement 206-333

Last updated: 12 Dec 2006

Getting Started with Commerce Module for OmniFind Discovery Edition Customization 101
This book is intended to be used by system integrators and solution developers who will be working with the Commerce Module for OmniFind Discovery Edition and performing customization for the online stores powered by OmniFind Discovery Edition.

Last updated: 19 Jun 2007

IBM OmniFind Discovery Edition for Business Intelligence
Take one step closer to realizing the vision of "BI for everyone", using an open framework to build applications that process information to find latent meaning, relationships and relevant facts hidden in unstructured text.

Last updated: 12 Dec 2006

IBM Enterprise Content Management
A robust Enterprise Content Management platform can help you gain control of your information to become more efficient and responsive. Understand how IBM's broad set of tools and technologies can help you capture, manage, store, preserve and deliver information, content, and documents related to organizational processes.

Last updated: 14 Sep 2006

OmniFind Discovery Edition
With OmniFind Discovery Edition and the commerce capabilities, retailers can increase the ease with which their customers find products and services. For many retailers, this has translated directly into increased revenues and customer satisfaction.

Last updated: 29 Aug 2008

IBM Content Discovery Solutions
Deliver the information users need and accelerate business processes.

Last updated: 12 Dec 2006

IBM Self Service Module for OmniFind Discovery Edition
With the Self Service Module, organizations can increase the effectiveness of their online customer service and support search, while decreasing the costs of traditional service operations. Customers can search and navigate through knowledge bases, FAQs, and other support information to quickly find the answers they need.

Last updated: 12 Dec 2006

Information Services Architecture Workshop
Ensure that appropriate information services for your SOA implementation aligns with the business and IT requirements for the organization. Leverage your information management technology.

Last updated: 14 Nov 2006

Cloudmark boosts customer satisfaction and agent productivity with WebSphere Content Discovery for Case Resolution
In less than three months, IBM WebSphere Content Discovery for Case Resolution has a 100% payback at Cloudmark. By supplying accurate, automated answers to customer queries before they are escalated to contact center agents, Content Discovery for Case Resolution significantly reduces costly e-mail flow to agents.

Last updated: 13 Mar 2006

LifeCare delivers personalized employee portals with IBM WebSphere Content Discovery for Self-Service
IBM WebSphere Content Discovery for Self-Service increases Web utilization rates, decreases inbound e-mails, and improves customer satisfaction at LifeCare.

Last updated: 13 Mar 2006

Campmor increases online revenue through comprehensive search solution
IBM WebSphere Content Discovery for Commerce simplifies customer navigation and provides targeted, cross-sell and up-sell merchandising opportunities for an online retailer who was struggling with site abandonment and buyer conversion issues.

Last updated: 09 Mar 2006

IBM OmniFind Portfolio: Solutions to Improve Decision Making While Saving Time and Money
The OmniFind offerings enable true content discovery by going beyond traditional search to help you access and analyze unstructured information – improving productivity, increasing sales and gaining unprecedented levels of business insight.

Last updated: 02 Nov 2007

Essential Services for IBM Enterprise Content Management
This document describes how IBM ECM experts guide, mentor, and support your efforts to meet your business requirements and achieve maximum value throughout the life of your IBM ECM systems, from capacity planning though disaster recovery to customer support, helping you maximize ECM technology ROI.

Last updated: 21 Jun 2007

IBM Consulting Services for Enterprise Content Management
This document describes how IBM Consulting Services for Enterprise Content Management help transform technology investments into total business solutions with services built around project management, system design and development, staffing and more.

Last updated: 21 Jun 2007

Contact Center Module for OmniFind Discovery Edition
This self running demo shows how a unified support system speeds customer issue resolution and increases agent productivity.

Last updated: 15 Dec 2006

Self-Service Module for OmniFind Discovery Edition
The self running demo shows how adaptive information delivery using real time contextual understanding drives relevant, prioritized results in a secure environment.

Last updated: 15 Dec 2006

IBM OmniFind Portfolio: Selecting the Right Search Solution from IBM to Meet Your Needs
The OmniFind family supports a wide array of functionality and user benefits. Use this quick reference to find which is best suited to help you corral all the information scattered across your organization.

Last updated: 22 May 2007

Search Technology Buyer's Guide
Download this JupiterResearch guide to learn why deploying strong enterprise search tools is more critical today than ever. Demystify approaches and enhance the success of site search. Get useful tools to help define user needs, understand best practices, and review suggested metrics for ROI and user satisfaction.

Last updated: 04 Oct 2006

IBM OmniFind Discovery Edition
Find installation, administration, and development information.

Last updated: 26 Aug 2008

Content Discovery: moving beyond search to find
Shrink the gap between information need and decision ability. Learn how to unlock the value of your information assets with federated, secure, relevant search results -- to streamline your business processes and generate new levels of insight.

Last updated: 09 May 2006

IBM OmniFind Discovery Edition V8.4.1
Technical documentation and release notes in English.

Last updated: 26 Aug 2008

IBM OmniFind Discovery Edition V8.4
Technical documentation and release notes in English.

Last updated: 01 Mar 2007

Transforming your enterprise information into business value
To solve Enterprise Content Management challenges, businesses must leverage information on demand to achieve real innovation and insight. IBM provides an integrated solution portfolio based on open industry standards that helps maximize current heterogeneous investments while driving the most value from corporate content.

Last updated: 27 Jul 2007

ECM Taxonomy Management
This paper provides an overview of IBM's software solution to automate cataloguing of enterprise content in file systems, MS SharePoint, and other repositories. This paper outlines the business problems as well as the classification challenges for unstructured information.

Last updated: 05 Jun 2007

Selecting the best search solution for your IBM WebSphere Portal installation
IBM search technology is available as stand-alone IBM OmniFind Enterprise Edition software or through the embedded Portal Search Engine feature of IBM WebSphere Portal software. IBM research and development organizations have invested heavily in delivering a common search technology framework.

Last updated: 09 May 2007

How findability can drive business growth
Identify trends early enough to make a difference. Bridge the gap between information need and ability to make decisions. How can you achieve this and use "terrific search"? In this white paper, Patricia Seybold Group analyzes the answers.

Last updated: 15 May 2006