Library

Gartner: Magic Quadrant for Customer Data Integration Hubs, 2Q07
IBM's WebSphere Customer Center was placed in the "Leaders" quadrant in Gartner's Magic Quadrant for Customer Data Integration Hubs for 2007.

Last updated: 29 Jun 2007

Communications Service Providers - MDM Scorecard for 2006-07
Aaron Zornes, Chief Research Officer of the CDI-MDM Institute developed this paper. It is a comprehensive, objective view of criteria for telecommunications providers to apply master data management to achieve competitive advantage in today's convergent communications market.

Last updated: 01 Apr 2007

The Forrester Wave: Customer Hubs, Q4 2006
Forrester evaluated leading customer hub vendors across 134 criteria in a demo-based product evaluation and found that IBM's WebSphere Customer Center established dominant customer hub leadership.

Last updated: 01 Dec 2006

Gartner Magic Quadrant for Customer Data Integration Hubs 2006
IBM Positioned in Leaders Quadrant for Customer Data Integration Hubs.

Last updated: 06 Jul 2006

IBM Multiform Master Data Management Business Overview
Learn about the business issues Master Data Management solves as well as the value that MDM generates for the business.

Last updated: 26 Sep 2007

Get a full view of customer data across multiple channels: IBM Customer Care Solution for Retail
Learn how the IBM Customer Care Solution for Retail provides the technology you need to fully leverage one of your most valuable assets: customer information. This comprehensive solution provides a single view of customer information throughout your enterprise that is consistent and accurate.

Last updated: 27 Jul 2007

Harnessing More Value from your Master Data: An Introduction to Multiform Master Data Management by IBM
Watch a high-level conceptual introduction of IBM's Multiform Master Data Management offering.

Last updated: 20 Sep 2007

IBM Customer Care Solutions for Healthcare Payers
IBM Customer Care Solutions for Healthcare Payers help healthcare insurers transform their businesses by providing trusted information to people, processes and systems across the enterprise, in real time.

Last updated: 04 Apr 2008

Transform Customer Care in the Communications Market
This video describes IBM's Customer Care offerings which enable Telecommunications Service Providers to gain a competitive edge in today's converging communications market.

Last updated: 01 Jan 2008

Customer Care Solution Transforms Order Processing for Communication Service Providers (CSPs)
Simple Order is an IBM Customer Care solution to streamline order processing. Learn how using Master Data Management (MDM) technology, WebSphere Customer Center, and WebSphere Product Center, it enables CSPs to tailor products, promotions, bundles and services to customer preferences and profiles.

Last updated: 01 Aug 2007

Operational MDM: Getting Started
This 12 page white paper explores the relationship between operational MDM and customer data integration (CDI) and outlines how CDI can be a logical starting point for an operational MDM project.

Last updated: 06 Dec 2007

Business value of Master Data Management and Product Information Management
Learn how IBM Master Data Management can help address the challenges of information management in Manufacturing.

Last updated: 20 Sep 2007

IBM Multiform Master Data Management: The evolution of MDM applications
IBM Multiform Master Data Management manages master data domains - customers, accounts, products - that have significant impact on the most important business processes and realize the promise of Service Oriented Architecture (SOA). Learn about IBM's integrated MDM product that manages the complete data lifecycle.

Last updated: 01 Aug 2007

IBM Multiform Master Data Management: Harnessing the value of enterprise data
Learn how IBM Multiform Master DataManagement moves beyond previous attempts at centralizing control of data by allowing users to fully manage data with multiple domains and multiple styles. Multiform MDM centralizes both the master data and the functionality that manages the master data.

Last updated: 01 Jul 2007

Extend the value of SAP ERP with SOA and IBM Master Data Management
Although SAP ERP is widely regarded as the predominant ERP product, combining its robust capabilities with implementing your SOA objectives can be a challenging task. IBM Master Data Management solutions can provide the answer.

Last updated: 01 Jun 2007

Customer Care Solutions for the Communications Industry - Driving Business Value with Master Data Solutions
This whitepaper provides an overview of master data management concepts and business challenges relevant to Telecommunications providers. Focusing specifically on the issues of providing differentiated customer care in an increasingly challenging market, this paper gives an overview of IBM's Master Information Solutions.

Last updated: 01 Apr 2007

Driving information-led business innovation with IBM Information Server
IBM Information Server is a revolutionary new software platform that helps companies derive more value from the complex, heterogeneous information spread across their systems. It enables companies to integrate disparate data and deliver trusted information wherever and whenever. Learn more about its full capabilities here.

Last updated: 15 Oct 2006

A process for rationalizing master customer data: A joint whitepaper by Accenture and IBM
For most businesses, customer information is an extremely important and valuable asset. However, this information is usually dispersed across multiple operational systems. Learn about a proven process for rationalizing master customer data across those various systems that independently maintains it.

Last updated: 27 Sep 2006