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Order processing, service fulfillment and billing represents roughly 1/3 the operating expense of a CSP. The current processes are manually intensive, costly and error prone putting them at a competitive disadvantage. Today for new services alone, roughly 50% of the orders require rework and only 5% of the initial bills are correct.
Simple Order is an IBM Customer Care solution to streamline order processing. Learn how using Master Data Management (MDM) technology and the WebSphere Customer Center and WebSphere Product Center products, it enables CSPs to tailor products, promotions, bundles and services to customer preferences and profiles. By providing a single view of the client, product portfolio and customer orders, CSPs can increase revenue with up-sell and cross-sell opportunities and improve customer satisfaction by streamlining processes. Customers are provided a converged experience rather than a networked experience.
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