Premium Support Manager (PSM)
Within this Premium support program, you can select the level of engagement required ranging from event focused management of issues to proactive, strategic guidance from skilled individuals dedicated to your account.
An assigned Premium Support Manager (PSM) assists you by doing the following:
- Provides a single point of contact within the IBM support organization
- Manages your support relationship with IBM for your covered middleware software
- Develops a thorough understanding of your business and ensure that you get maximum value from your covered IBM middleware software technologies
- Delivers support management according to consistent worldwide definitions of roles and responsibilities
- Provides guidance on future directions of IBM Software
