Premium Support Analyst (PSA)
Assigned to a premium support client as a technician skilled in specific product area, the PSA provides technical advice and skill sharing. This resource shares product knowledge expertise and provides technical information and recommends best practices for managing middleware software.
An assigned PSA provides the following assistance to you:
- Advise you on critical fixes or workarounds that may apply to your environment;
- Provide recommendations on proactive maintenance for your support environment;
- Facilitate skills development on IBM software and solutions via various knowledge sharing events;
- Recommends best practices around managing your IBM middleware install; and
- Guide you to capture the appropriate diagnostic and other information needed to expedite problem resolution
