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Our approach to Software Premium Support services allows our customers to customize and select the level of services appropriate to help succeed with your business goals. This service assigns one or more individuals from the software customer support teams to serve as personalized contacts for managing our customer's support-related interactions with IBM. Read what our customers are saying!
Benefits
- Single point of contact into IBM
- Empower your IT team to function more efficiently and deliver results
- Build the intellectual assets of your organization
- Designed for customers with complex environments and high availability requirements
Highlights of key deliverables
- Premium Support Manager
- Premium Support Analyst
- On-site Support Services
- Emergency Onsite Assistance
- Knowledge Sharing Activities
- IBM Workplace for Customer Support (IWCS) access
- Executive Sponsorship
Requirements
- Desire to be special!
- Active Software Maintenance contract
- Any licensed Middleware product.
