Introduction
Looking for ways to simplify software support, reduce support costs and improve your ability to resolve software problems in-house quickly? IBM Support Assistant is the answer!
The IBM Support Assistant is a free local software serviceability workbench that helps you resolve questions and problems with IBM software products. The Support Assistant allows you to:
- Search for an answer to your question or problem in many different locations at the same time
- Get speedy access to critical product information
- Run free troubleshooting and diagnostic tools on your troublesome application
- Shorten the amount of time it takes to resolve your problem with automated data gathering and submission
- Organize your troubleshooting efforts and allow one-stop access to all your problem determination needs
Get your free download now and email us to let us know how we are doing!
New release - Announcing the IBM Support Assistant V4.0!!
IBM Support Assistant V4.0 has been released with a host of new features and enhancements, making this version the most comprehensive and flexible yet. Our one-stop-shop solution to research, analyze and resolve software issues is now better than ever before, and you can still download it at no charge!
IBM Support Assistant version 4.0 enhancements include:
- Remote System Troubleshooting - Explore file systems, run automated data collectors and troubleshooting tools, and view the system inventory on remote systems
- Activity-based Workflow - Choose from support-related activities, or use the Guided Troubleshooter for step-by-step help with analysis and resolution
- Case Management - Organize your troubleshooting data in "cases"; then export and share these cases with other problem analysts or with IBM Support
- Improved Flexibility - Add your own search locations, control updates by hosting your own update site, get the latest product news and updates
- Ease of Use - The new welcome experience guides users through the initial customization, migration wizards allow easy portability from the previous version and tutorials help you get the most out of the new application
All these new features augment the support features from previous versions such as multi-source search, symptom-specific data collectors, and online problem submission from the ease of a desktop application. As always, there are several problem determination tools to help you diagnose, analyze and resolve your issues.
IBM Support Assistant V4.0 provides support for over 250 of the most popular IBM products, and helps you research and diagnose various problems. Many free tools are also provided to help discover problems with your applications.
Download the IBM Support Assistant or attend a live demo to equip yourself with the resources and tools to resolve your problems quickly and easily!
For information on system requirements, supported platforms and help with the install, refer to the Installation Guide.
IBM Support Assistant Resources:
- IBM Support Assistant Download: Download the Support Assistant at no charge.
- IBM Support Assistant FAQs: A list of commonly asked questions and known issues.
- IBM Support Assistant Scheduled Live Demos: Attend a live web presentation on the Support Assistant V4.0, ask questions and join the official pilot program, Support Assistant Jump Start.
- List of free tools available from the IBM Support Assistant: A listing of free tools available in the Support Assistant and how they can help your problem determination efforts.
- Installation Guide for IBM Support Assistant: System requirements, supported platforms and install process.
