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Customer information systems and billing optimization solution |
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| | | This solution helps your utility reduce the cost and complexity required to support integration requirements between companies, due to de-regulation. You can effectively revitalize and slowly replace your utility’s customer information system (CIS) through a best practice componentization strategy. |
| | This solution can help: | |
| · | Increase customer satisfaction | | · | Create a more efficient customer service model | | · | Provide a more efficient environment to manage a CIS |
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| | Working with Business Partners who specialize in this industry, IBM delivers a comprehensive and customizable solution including IBM Business Partner application software, Services, and IBM middleware products to meet your business needs. |
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| | | IBM Business Partner application software | | The customer information systems and billing optimization solution from IBM and Peace allows you to deliver enhanced billing and customer care of electricity, gas and water customers in competitive and regulated markets. | | | · | Peace 8 | | | Application components include: Customer Acquisition, Customer Care, Online Self-Service, Billing, Receivables & Collections, Usage Reconciliation, and Market Transactions. |
| | IBM middleware | | IBM middleware helps automate systems, integrate operations, connect people and develop software, no matter the size or industry focus on your business. | |
| Contact IBM for more details on how to put this solution to work for you. | |
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