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Contact center optimizer solution |
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| | | The IBM contact center optimizer solution enables your utility to implement enhanced customer self-service that improves customer satisfaction and customer service representative productivity, and lowers cost. |
| | This solution can help: | |
| · | Reduce costs associated with customer care processes | | · | Improve the customer experience | | · | Increase customer satisfaction |
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| | Working with Business Partners who specialize in this industry, IBM delivers a comprehensive and customizable solution including IBM Business Partner application software, Services, and IBM middleware products to meet your business needs. |
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| | | IBM Business Partner application software | | The contact center optimizer solution from IBM and SPL WorldGroup (SPL) enables competitive and regulated utilities – regardless of ownership, size or market structure – to exceed previous operational benchmarks. | | | · | SPL Customer Care and Billing application (CC&B) | | | This application helps optimize cash flow and increase collections. And because it is highly modularized, utilities get exactly what they need when they need it – a single solution that bolsters existing system performance, basic billing, expanded customer care and the ability to add solutions. |
| | IBM middleware | | IBM middleware helps automate systems, integrate operations, connect people and develop software, no matter the size or industry focus on your business. | |
| Contact IBM for more details on how to put this solution to work for you. | |
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