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Customer management workplace solution

  
 
This IBM solution provides a single view of corporate applications and communications for the key account managers in consumer products companies. It helps improve coordination of sales teams and enables faster response to retail events such as product promotions and retail execution.
This solution can help:
· Decrease amount of time sales force spends searching for information.
· Improve key account manager response to in-store developments via alerts.
· Improve communication from key account management to field sales.
· Improve in-store promotion execution with key customers.
Contact IBM for additional information on how to put this solution to work for you.
Solution components
Working with Business Partners who specialize in this industry, IBM delivers a comprehensive and customizable solution including IBM Business Partner application software, Services, and IBM middleware products to meet your business needs.
IBM Business Partners
The customer management workplace offering works with your existing application infrastructure. To learn more about partners that work with IBM, please contact us for more information.
Services
IBM offers services to help you implement Customer Management Workplace and integate your existing applications.
· Enable Digital collaboration for sales and logistics teams to support new product introduction
· Design distance learning on new products for Sales and marketing teams
IBM middleware
IBM middleware are key building blocks of the IBM business solutions for this industry, delivering business flexibility through people, information and process integration. We team with partners and service providers to solve your business problems, built from the enabling products listed below.
· DB2 Content Manager (FN)
· WebSphere Business Integration Server
Contact IBM for more details on how to put this solution to work for you.
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Events
· 18 - 22 May 2008
IDUG
· 18 - 22 May 2008
IDUG
 
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Related resources
IBM Consumer Products Sales Management
IBM Workplace for Consumer Products Sales Management
IBM On Demand Workplace for Consumer Products Services
The strategic agenda for consumer products customer management