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Customer information insight solution

  
 
Today’s telecommunications companies require improved real-time business intelligence to deal with massive changes in the industry. The customer information insight solution from IBM provides quick access to data -- giving you the insight to make better-informed decisions and improve customer satisfaction and revenue.
This solution can help:
· Improve customer service through single view of customer
· Identify profitable customers and customer segments
· Plan and deliver targeted promotions to specific customer segments
· Deliver real-time, consistent information regardless of touch point
· Proactively address customer churn
Contact IBM for additional information on how to put this solution to work for you.
Solution components
Working with Business Partners who specialize in this industry, IBM delivers a comprehensive and customizable solution including IBM Business Partner application software, Services, and IBM middleware products to meet your business needs.
IBM Business Partners
IBM’s wide network of committed partners teams with us to help conquer your most prevalent telecommunications business challenges. To learn more about innovative partner and IBM portfolios of hardware, software, and high-value services, select one of the “We’re here to help” options on the right.
IBM middleware
IBM industry solutions, built on IBM Workplace™ and WebSphere® middleware, enhance productivity by integrating people, processes, and information. Discover how our flexible, customizable software combinations can help you solve business problems specific to your industry.
· DB2 Universal Database Enterprise Server Edition
· Tivoli Storage Manager
· WebSphere Information Integrator Standard Edition
Contact IBM for more details on how to put this solution to work for you.
Featured literature
Brochures
· Next generation services platform for telecommunications to support your business objectives
Case studies
· Webcast: How Dillard's Took Control
White papers
· Cognos - Picturing Performance: Dashboards and Scorecards with Cognos
 
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