New: The Rational Support eGuide mini-CD (29.2MB) that was distributed during the IBM Rational Software Development Conference 2007 is now available for download.
The Rational brand support homepage is where you should start your IBM Rational software eSupport experience. From there, you have direct access to the following Rational support content for all Rational products.
Support for specific products
For a complete list of all product-specific support pages, please visit the Complete list of supported products page.
Note: It is often best to go to the specific support page for a product's complete self-help content.
For example , we have a product-specific support page for Rational ClearCase. It contains only the content relevant to users and administrators of Rational ClearCase, so searches done there will not clutter your results with Technotes and Patches for other products.
Also note that this page is rather granular. You will not find Technotes for, say, Rational ClearCase MultiSiteon the Rational ClearCaseproduct support page.
The Rational brand support homepage is where you should start your IBM Rational software eSupport experience. From there, you have direct access to the following Rational support content for all Rational products.
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Rational Licensing
This is your starting point when working with Rational product licenses. Here you can find informatation as well as self-help documents regarding our new IBM Rational License Key Center and how to use it. IBM registration required
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Rational Downloads and Upgrades
Our new downloads and upgrades page contains links to all available Rational fixes (patches, fix packs, service releases) plus full product downloads and upgrades in easy-to-navigate tables.
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Rational Documentation
Our new documentation page organizes links to all current Rational product documentation such as product manuals, white papers, redbooks, and education documents in easy-to-navigate tables. This page also contains links to the IBM Publication Center and Legacy Rational product documentation.
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Passport Advantage (online)
This is the portal for maintaining your business relationship with IBM. Here you can purchase additional software licenses, view Proof of Entitlements to confirm eligibility to install products, and download the latest product upgrades if you have active software maintenance. IBM IBM registration required
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Electronic Service Request (ESR)
You may submit and track problems with Rational support engineers, and work with existing problems opened either on-line or by phone. IBM registration required
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My Support
This site allows you to create a personalized view of support. Most notably, you can subscribe to receive email notifications containing links to the latest patches, service releases and technotes for only the products that you chose! IBM registration required
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Rational developerWorks
Rational developerWork contains "community content" such as newsgroups and forums about Rational products, maintained by other Rational owners such as yourself. The community shares best practice information and advice on problem solving in new and innovative ways.
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Contact Rational support
This page provides details on how you may contact Rational support, either by web through the IBM Electronic Service Request (ESR)tool or by telephone.
Support for specific products
For a complete list of all product-specific support pages, please visit the Complete list of supported products page.
Note: It is often best to go to the specific support page for a product's complete self-help content.
For example , we have a product-specific support page for Rational ClearCase. It contains only the content relevant to users and administrators of Rational ClearCase, so searches done there will not clutter your results with Technotes and Patches for other products.
Also note that this page is rather granular. You will not find Technotes for, say, Rational ClearCase MultiSiteon the Rational ClearCaseproduct support page.
