Use the links on this page to learn more about the Rational support Web pages.
Software support assistance and useful tips
Site assistance
- Site tours - Guided tours and presentations of the support site
- How do I? - How to use site features and locate support information
- What is? - Descriptions of the support site navigation and pages
- Glossary - Terms commonly used on the site and knowledgebase
- Rational site guide - Descriptions of important support sites and tools.
ESR assistance
- Overview - When and how to use Electronic Service Request (ESR)
- Accessing - Instructions on how to gain access to the ESR tool
- Using - Step-by-step instructions on using the ESR tool
- FAQ - Information about IBM problem submission processes
- Glossary - Terms frequently used in ESR and technical support
- Contact us - Phone and e-mail contact information for ESR issues
