To electronically report and track problems with Rational Elite Support for Eclipse, read the descriptions below and then select the appropriate link.
Electronic problem reporting tools
If you are an IBM Software Support customer or an IBM Business Partner with a software subscription and service or service contract, use our Electronic IBM Service Request tool (called ESR, or SR) to open and manage service requests with IBM Software products.
Other support tools
If your maintenance contract is not supported by ESR / SR, you will need to use other IBM problem submission methods:
Requires a software maintenance contract, user ID and password.
